Technical Program Manager, Gen AI Operations Planning
Demand Forecasting
Ensure project-level customer demand is captured accurately, consistently and at the right level of granularity.
Own day-to-day monitoring and execution of Production Plan and Opportunity Forecast; act quickly on demand changes.
Partner with Supply Ops to review the Production Plan weekly (PP, TCD, historical productive hours) and drive forecasting accuracy and adjustments.
Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.
Staffing & Resource Planning
Create/validate staffing requests and communicate staffing changes to Delivery teams, STOs and EMs.
Monitor account-level FTE budgets and employee spend; contribute to cost/benefit analysis of staffing vs. revenue.
Stress-test staffing scenarios to provide early warnings on headcount risks and to inform hiring / reallocation decisions.
Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data.
Opportunity Forecast & Ingest
Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent.
Act as the owner for opportunities as they move through the ingest workflow — expedite translation of demand signals into the forecast (Airtable / PP / OF).
Run weekly checks to confirm Opportunity Forecast accuracy, and coordinate tactical scoping fixes when needed.
Account Intelligence & Systems Enablement
Actively participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead.
Design, build and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets, account dashboards, account playbooks).
Standardize and centralize information flow across customer ops pillars (demand forecasting, staffing, opportunity ingest).
Drive systems enablement, process documentation (SOPs), and handoffs that reduce manual work and increase reliability.
Compensation
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training.
About Us
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.