Senior Technical Program Manager, AI

About the role

The role requires a Senior Technical Program Manager with a strong background in systems engineering, product sense, and exceptional execution. You will be responsible for managing complex technical programs that integrate AI capabilities across Brightwheel's product surface area.

Responsibilities

• Manage the complex execution dependencies of building software that recommends next steps, completes routine work, and automates meaningful parts of our customers' operations.
• Partner with engineering leadership to design and operate an AI hybrid workforce, establishing necessary guardrails, evaluation frameworks, governance, and observability.
• Streamline internal engineering velocity by implementing AI-powered tooling, automated testing pipelines, and agent workflows that catch issues early and minimize operational overhead.
• Facilitate critical technical trade-offs, driving consensus on build-versus-buy decisions, architectural patterns, and platform leverage without losing momentum.

Requirements

• A strong computer science foundation with a 4-year computer science degree or equivalent depth in core CS topics.
• A proven track record of landing highly technical, multi-team programs from inception to production deployment.
• Experience driving programs involving AI, LLM orchestration, or automated data pipelines.
• Influence without authority, driving alignment across senior engineers, product directors, and executive stakeholders.

Qualifications

• Hands-on fluency with AI-native development, using AI coding tools like Claude Code / Cursor to automate technical tracking and validation.
• Expertise in backend technologies such as Ruby on Rails, Sidekiq, PostgreSQL, Redis, and event and analytics pipelines.
• Experience with frontend technologies including React with TypeScript, Native iOS (Swift), and Android (Kotlin with Jetpack Compose).
• Knowledge of cloud infrastructure services like Docker, Kubernetes, GitHub Actions, FluxCD, and AWS services (S3, CloudFront, CloudWatch, SNS).

Skills

• Strong technical acumen and ability to bridge architectural constraints with consumer value.
• "T-Shaped" builder mindset, capable of diving into various technical areas as needed.
• Ability to handle ambiguity and create structure in complex technical environments.

Benefits

Brightwheel is committed to diversity and inclusion and offers competitive compensation and benefits. The salary range for this position is $154K - $237K.

Pay

$154K - $237K

Schedule

Full-time