Technical Program Manager (Gen AI)

About the Role

Visa Commercial Solutions (VCS) is a key portfolio within the Commercial and Money Movement Solutions (CMS), bringing payment solutions and associated services to clients around the globe. The VCS PMO team supports the Virtual & Payables, Data Solutions, Small Business and Large, Mid-Market verticals' product strategy, working collaboratively with Product Development, Product Management, Operations & Infrastructure, Cyber-Security, Client services, and key enterprise teams across global and regional stakeholders.

Role Overview

The Technical Program Manager for Visa Commercial Solutions will provide oversight and governance on delivery of all product and technology initiatives, collaborating with product and engineering teams to ensure seamless planning, prioritization and execution. This role is critical for successful delivery of FY26 and beyond objectives and milestones for the product & technology roadmap. VCS Technical Program Managers are influential leaders who build bridges across Visa to ensure initiatives are effectively conceived, elaborated, prioritized, designed, developed, tested, integrated, and deployed with quality and on-time delivery.

What You Bring

• Solid experience with cross-functional team leadership, technology/product program management, release management, Lean-Agile methodologies, and cross-functional team leadership
• Superb skills in communications, data analysis, problem-solving, cross-team coordination, governance, and change management
• Drive to get things done with a can-do attitude, growth-oriented mindset, process-focus, and ability to deal with ambiguity
• Technology literate and willing to learn new technologies, optimize processes, implement efficiencies, and multi-task
• Ability to manage through influence, complex and matrixed collaboration, data analysis, problem-solving, process & data-driven decision making, change management and communication across global time zones

Essential Functions

• Partner with Product & Technology leads to drive and ensure effective Quarterly Execution Planning (QEP) leveraging Jira Align as the Single Source of Truth
• Help facilitate prioritization of Epics and features that align to program Objectives & Key Results (OKRs) and available workforce capacity
• Manage program financials with respect to budget, forecast & actuals for labor capital/expenses and Infrastructure costs; develop budgets and produce documentation for funding Approvals to Spend (ATS)
• Ensure effective preparation and participation of Team of Teams (TofT) in QEP activities across programs, collaborating with Operations & Infrastructure, Cybersecurity, and other Visa Technology verticals
• Ensure programs and projects follow Visa's Agile Management Methodology (AM2) and Key Controls, with accurate and timely reporting on program progress and financial status
• Act as a coach to scrum teams on adopting agile best practices; lead the ongoing transformation to Visa's Agility Practices and Agile Management methodology (AM2)
• Learn and adopt Visa's Secure Software Development Lifecycle Management (SSDLC), Golden Rules, release management and Product Lifecycle Management (PLM) processes
• Leverage and actively use Gen AI tools for PLM and SDLC enablement
• Provide quality, flow, and value metrics-based reporting to all stakeholders; hold regular program-level ceremonies (Scrum of Scrums, Agile Release Train Sync, System Demos)
• Cultivate rigorous planning & prioritizing while proactively identifying risks and dependencies to accelerate value realization
• Manage cross-functional communications to maximize understanding, impact, and speed of change adoption
• Capture metrics & measurables that clearly indicate progress toward accomplishment of program and business unit OKRs
• Develop rigor for understanding and leveraging quality, flow, and value-based metrics to accelerate benefit realization
• Generate and improve agility metrics (performance, predictability, and persistency) by optimizing and governing Visa processes for planning, budgeting, prioritization, delivery, release management, workforce planning and stakeholder (ELT, SLT) reporting
• Assist and support with External (FFIEC) & Internal audits on the program; ensure all programs adhere to audit-compliant processes
• Ensure identified security vulnerabilities are addressed and remediated in a timely manner; ensure exceptions are obtained in a timely manner and kept to a minimum
• Volunteer for additional responsibilities related to Visa processes, cross-functional project governance and hiring of team members; participate in required fire drills

Qualifications

Basic Qualifications:

• 5+ years of relevant work experience with a Bachelor's Degree, OR at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD), OR 0 years of work experience with a PhD, OR 8+ years of relevant work experience

Preferred Qualifications:

• Agile Lifecycle Management tool experience (Jira, Jira Align, Rally) and PPM (Clarity, Primavera, HP PPM, etc.)
• Scaled Agile Certification (SAFe for Teams, Leading SAFe, Implementing SAFe, SAFe for Release Train Engineers)
• Experience with project management and reporting tools (e.g., Clarity, Rally, Tableau, Power BI, Excel, JIRA, etc.)
• Experience with productivity and collaboration tools, including SharePoint, Microsoft Teams, Wiki pages, Microsoft 360 Copilot, etc.
• Program Management Professional (PgMP) and/or Project Management Professional (PMP)
• Experience with JIRA Align, Tableau, Power BI
• Experience with project management techniques, software development lifecycle in a Fin-Tech background, scrum or agile experience
• Experience with Gen AI tools for PLM and SDLC enablement learning to improve effectiveness of Product delivery

Pay & Schedule

• Estimated salary range: $146,200.00 to $233,700.00 USD per year (may include potential sales incentive payments; salary may vary depending on job-related factors including knowledge, skills, experience, and location)
• Eligible for bonus and equity
• Work hours vary upon the needs of the department
• Requires at least 3 days in office per week
• Travel required 5-10% of the time

Benefits

• Medical, Dental, Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program