Technical Program Manager, Enterprise Applications

Job Overview/Summary

The Technical Program Manager will support the Enterprise Applications team in enabling IRC's future state IT support model through the delivery of system enhancement and integration projects, primarily within the ServiceNow platform. This includes managing the design and delivery of ServiceNow enhancements and integrations with other enterprise systems, coordinating release schedules, and ensuring technical solutions are well-documented, tested, and supportable as the platform evolves to meet growing organizational needs. In this role, the Program Manager will use Agile methodologies to manage program workstreams, including product backlog management, sprint planning, and task management, acting as scrum master by educating the team on scrum, facilitating scrum events, and removing obstacles faced by engineering and technical teams.

Job Requirements

• Excellent project management skills, with a demonstrated track record of applying program management principles, practices, and techniques to technical projects with strong results orientation.
• Experience managing system enhancement and data integration projects.
• Facilitate agile scrum duties including sprint planning, daily stand-ups, backlog grooming, and retrospectives.
• Experience using project management software tools, such as Jira, Monday.com, and MS Azure DevOps, to effectively lead, manage, monitor, and control project activities.
• Lead cross-functional, multi-disciplinary teams across all phases of the software development lifecycle, including requirements gathering, design, build, testing, and deployment.
• Working knowledge of system architecture and data flows sufficient to translate business requirements into technical specifications and communicate effectively with engineers and architects.
• Ability to develop positive partnerships with both the technology and business user communities.
• Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community.
• Excellent verbal and written communication skills—ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
• Independent and resourceful—able to identify unique solutions to address complex technical challenges with limited guidance.
• Excellent skills in productivity and diagramming software (Microsoft PowerPoint, Excel, Visio, and other tools) and experience crafting high-quality technical work products.
• Document and analyze technical and organizational needs across multiple departments and translate them into program actions and requirements.
• Manage cross-system dependencies, integration risks, and mitigation plans across concurrent enhancement and integration workstreams.
• Support vendor and third-party integration partners, ensuring delivery meets IRC's data quality, security, and compliance standards.
• Continuously build and maintain clarity in program work plans, roadmaps, status, risks, and mitigation plans.

Minimum Requirements

• 3-6 years demonstrable related work experience managing technical projects, system enhancements, and/or data/system integrations.
• Experience with program/project management tools (e.g., Jira, Monday.com, Trello, Microsoft Planner).
• Strong ability to enforce Agile methodologies through a Scrum Master role.
• Experience working with highly technical resources, including developers, architects, and data engineers.
• Working familiarity with system integration concepts and enterprise application platforms.
• Ability to build and maintain high-quality technical documentation.
• Ability to lead, manage, and be flexible to change course through ambiguity.
• Strong track record of effectively communicating advanced technical concepts to partners and team members with varying levels of technical expertise.
• Self-starter and a critical thinker who can work independently and drive projects forward.
• The ability to learn global humanitarian aid programming (e.g., supply chain, grant proposals, program design, procurement) quickly.
• Prior global NGO experience preferred.

Position Reports to

Associate Director, Business Systems

Compensation

Salary ranges for this position are:

• United States of America – New York: $88,277–$102,451 per year
• United Kingdom – London: £49,598–£60,040 per year

Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• Medical insurance starting at $163 per month
• Dental starting at $6.50 per month
• Vision starting at $5 per month
• FSA for healthcare and commuter costs
• A 403b retirement savings plans with immediately vested matching
• Disability & life insurance
• An Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer

The IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.