Technical Program Manager (DevOps)

Key Responsibilities

• Team Leadership & People Management: Direct management of hands-on DevOps and SRE engineers. Drive performance management, career development, team health, and resource allocation
• Bi-Directional Management ("Up & Down"): Act as the key liaison between executive leadership, client stakeholders, and the core delivery team. Manage expectations, remove blockers, and advocate for team needs while ensuring client alignment
• Technical & Delivery Oversight: Partner with the Tech Lead to oversee infrastructure modernization, CI/CD pipeline optimization, monitoring, and incident response frameworks. Maintain situational awareness of technical progress without needing to perform the hands-on implementation
• Initiative & Practice Growth: Proactively identify delivery risks, process bottlenecks, and opportunities for operational improvement before they become critical issues
• Client Engagement: Serve as a trusted advisor to client leadership, ensuring transparency, accountability, and seamless service delivery

Qualifications & Experience

• Leadership Background: 5+ years of experience in technical program management, engineering management, or delivery leadership, ideally within enterprise environments or technology consulting
• Technical Literacy: Strong baseline knowledge of DevOps principles, SRE methodologies, CI/CD, cloud environments (AWS/Azure), and infrastructure monitoring tools. Ability to challenge assumptions and follow high-level architectural discussions
• Stakeholder Management: Exceptional communication skills with a proven track record of managing up to executive sponsors and down to engineering teams
• Proactive Drive: Self-starter mindset with the ability to build structure out of ambiguity and drive continuous improvement initiatives independently