Technical Program Manager

About the role

As a Technical Program Manager (TPM) at Metrc, you’ll be the operational lead for product delivery—partnering with Product Managers to turn strategy into execution. You’ll drive cross-functional alignment, manage dependencies, and ensure our teams deliver with speed, quality, and predictability. This role is ideal for someone who thrives in a Kanban-based delivery model, excels at cross-team coordination, and is passionate about enabling engineering teams to do their best work.

Responsibilities

• Partner with Product Managers to translate product strategy into executable delivery plans
• Own the Kanban flow—monitor WIP, cycle time, and throughput to ensure smooth delivery
• Facilitate agile ceremonies (standups, retros, planning) with Engineering Leads
• Ensure alignment between requirements, development outputs, and test coverage
• Manage cross-functional dependencies, risks, and timelines across Engineering, QA, DevOps, and external teams
• Unblock work and escalate risks to maintain delivery momentum
• Maintain delivery dashboards and provide proactive updates to stakeholders
• Analyze delivery metrics to identify bottlenecks and drive continuous improvement
• Champion best practices in agile execution, risk management, and team collaboration

Requirements

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or equivalent practical experience
• 4+ years of experience in technical program management or delivery leadership in a software/SaaS environment
• Strong understanding of Agile and Kanban methodologies and the software development lifecycle (SDLC)
• Proven ability to manage complex, cross-functional programs with multiple stakeholders
• Excellent communication skills—able to bridge technical and non-technical audiences
• Experience with tools like JIRA, Confluence, and delivery dashboards
• Familiarity with APIs, cloud infrastructure, CI/CD, and system integrations

Preferred Qualifications

• Experience in regulated industries (e.g., Cannabis, FinTech, Healthcare)
• Certifications such as PMI-ACP, CSM, SAFe, or PMP
• Experience supporting platform teams or multi-tenant implementations
• Understanding of DevOps practices and release management

Success Metrics

• Predictable, high-quality delivery of product initiatives
• Clear visibility into delivery health and risks
• Strong alignment between Product, Engineering, and Business
• Continuous improvement in team flow and execution efficiency

Physical Demands and Work Environment

• In-office and remote position
• Frequently required to sit
• Frequently required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse