Technical Program Manager

Responsibilities

• A background in engineering, chemical management, or a product/data/configuration manager with experience in product design lifecycle and regulatory compliance is desired and would ideally be suited to a platform subject matter expert.
• Experience with ERP / PLM systems such as PTC Windchill, Teamcenter, Oracle Agile or SAP PLM.
• Experience of SaaS software implementation, support and data management.
• Techically able to quickly learn the compliance platform and how it can be implemented successfully.
• Have a proactive attitude to planning, scheduling resource and monitoring performance against deadlines and milestones, working with stakeholders to define expected benefits and to create plans for their realisation.
• Can form strong relationships with key stakeholders both internally and externally with the ability to see both the wider picture and detailed subject matter.
• Create and obtain sign-off on project plans, keeping them regularly updated during the project delivery.
• Be able to identify and manage risks and issues throughout the life of a project, product or service.
• Organization and planning for all platform changes such as security and platform upgrades for a Project, Product or Service.
• Be Customer focused, understanding your key customers’ strategies for adoption of Source Intelligence technologies and developing programs to enable a success and provide a feedback loop on our products and the competitive landscape ensuring that your customers’ requirements are being met within our product through partnership with the Product Management Team.
• Promotes ideas on behalf of self or others encouraging collaborative knowledge sharing with flexibility and adaptability to achieve successful outcomes.
• Deliver expected outputs to high-quality standards and ensure that any type of change relating to the project, is managed and communicated in accordance with company standards.
• A strong team player with effective communication and interpersonal skills with excellent written and spoken English.
• Take initiative with confidence and ability to work under own direction with an organized mindset, demonstrating the ability for complex decision making and critical thinking.
• Work with the team to enhance documentation, record videos, contribute knowledge base articles, and create other public and internal enablement material.
• Creative in solving Customer Adoption Challenges.
• Proactively assist customers with technical issues that may arise and assist in the troubleshooting, identifying creative workarounds and root cause analysis to solve technical challenges.

Requirements

• You will be responsible for:
• A portfolio of Enterprise Customer accounts, ensuring each project is delivered within an agreed scope, time frame, and owning the implementation process of the software project from start to end.
• The organisation and leading of the customer teams and internal resources.
• Developing project plans maintaining timelines for accurate scheduling and alignment.
• Developing project plans maintaining timelines for accurate scheduling and alignment.
• Defining project deliverables, scoping, developing assumptions and building detailed specifications.
• Gathering and documenting client requirements using a variety of techniques such as direct questioning, business process walkthroughs, mapping exercises and offering solutions in-line with the capabilities of the software and industry best practices.
• Reviewing requirements and perform gap analysis to ensure we deliver to the agreed Client requirements and highlight any risks.
• Data Mapping, helping the client to produce the output from their source system for the CMAP platform.
• Continual expansion of knowledge as the platform develops.
• Developing and conducting UATs.
• Supporting Clients with development of processes, procedures and training materials as required.
• Supporting the Client post-implementation and assisting in continuous improvement cycles.
• Ownership of service desk tickets, working with business experts to help qualify issues raised here or via other channels ensuring work is prioritised effectively.
• Performing testing of the solution as changes are made to meet customer needs.
• Providing presentations of the solution based on common customer use cases.
• Support documentation and external training material reviews.