Technical Program Manager

Job Description

About the role

Chewy’s Pet Health team is dedicated to making pet healthcare simpler, more accessible, and less stressful for pet parents and their furry companions. We are building products that genuinely improve how people care for their pets, with a focus on telehealth, prescription workflows, and pet insurance.

Responsibilities

• Own and drive end-to-end delivery of complex technical programs across Chewy’s Pet Health technology stack, from concept through launch and post-launch optimization
• Work with engineers to clarify technical requirements and turn them into milestones and execution plans
• Navigate complex system dependencies across customer-facing applications, backend services, and platform infrastructure
• Identify risks, tradeoffs, and bottlenecks early and drive mitigation strategies
• Navigate ambiguity to formulate a plan and drive alignment across teams to achieve that plan
• Utilize planning mechanisms that balance business impact, engineering capacity, and operational risk
• Partner with engineering teams in architecture and design discussions to understand system tradeoffs and inform execution plans
• Establish and drive operational rigor through program reviews, metrics, status reporting, and retrospectives
• Drive clear communication and alignment across technical and non-technical stakeholders, including leadership

Requirements

• 5+ years of experience as a Technical Program Manager, Program Manager, or similar role delivering large-scale, cross-functional technical initiatives
• Proven experience leading multi-team, multi-system programs in a fast-paced, high-growth environment
• Strong technical fluency with distributed systems, APIs, data pipelines, and cloud-based architectures
• Ability to engage in architecture discussions, understand system tradeoffs, and influence technical decision-making
• Strong communication skills, with the ability to synthesize complex technical concepts into clear, actionable insights for diverse audiences, including executives
• Highly organized, execution-focused mindset with a strong sense of ownership and bias toward action

Qualifications

• Experience building or scaling customer-facing products in eCommerce or marketplace environments
• Experience in healthcare, pharmacy, or other regulated domains
• Experience working on systems that span both customer-facing experiences and internal platforms

Skills

• Technical fluency with distributed systems, APIs, data pipelines, and cloud-based architectures
• Strong communication skills
• Highly organized and execution-focused

Benefits

• Base salary range: $110,500 - $176,000.00
• Eligible for 401k and a new hire and annual equity grant
• Annual bonus eligibility
• Insurance and benefits: medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, accident
• Paid holidays: six per year
• Paid sick and family leave in compliance with applicable state and local regulations
• Equal opportunity employer

Pay

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Schedule

This role can be based in Boston, MA or Seattle, WA.