Technical Program Manager

About the role

SH/FT Shift Paradigm is an execution-led strategic consultancy that bridges the gap between enterprise strategy and technical reality. We partner with Fortune 500 brands and emerging leaders to solve the inherent complexity of modern digital marketing. As partners to the world’s leading MarTech platforms, including Adobe, Salesforce, Optimizely, and Braze, we deploy integrated experts across data analytics, marketing strategy, technology development, engineering, and revenue operations to ensure our clients’ tech stacks don't just exist, but perform. We are looking for a Technical Program Manager to join our growing team. In this role you will support SaaS and platform-based engagements across tools like Adobe Experience Cloud and Salesforce and serve as the connective tissue between client needs and technical delivery execution. You will report to a Sr. Technical Program Manager and work closely with our Head of Product and Project Management Operations as a member of the greater PPMO team. We are a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world's most recognized brands. At SH/FT you'll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.

Responsibilities

• Support critical migration and development projects on active client engagements; lead project teams to meet client expectations while managing budget and timeline.
• Work alongside engineering leads, business operations strategy, and client partners to align on delivery approach, flag risks early, and drive resolution on personnel and process issues that cross team lines.
• Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin.

Qualifications

• 4+ years experience leading delivery in a consultancy or agency context (required); understand what it means to lead multiple client engagements concurrently, scope billable work, manage client expectations, support roadmap expansion, and protect margin.
• Project Management fluency: communicate clearly and consistently, fostering organization, transparency and trust internally and with clients; provide leadership and direction