Technical Program Manager

About the role

We are looking for a Technical Program Manager to lead the delivery of complex, cross-functional programs across a global organization. This is a hands-on delivery role at its core, with responsibilities for team leadership and support.

Responsibilities

• Own the end-to-end delivery of complex, cross-functional programs spanning multiple teams, departments, vendors, and stakeholders, including web and digital experience, platform migrations, and technology initiatives
• Maintain oversight of the program portfolio, tracking milestones, dependencies, risks, and resourcing across parallel initiatives
• Establish structured delivery governance: planning cycles, milestone reviews, risk escalation, and executive reporting
• Ensure programs are delivered on time, in scope, and to a high standard, stepping in to resolve blockers and realign when needed
• Provide clear, concise reporting that keeps senior leadership informed at the right level of detail
• Provide mentorship and support to team members, helping them grow and contributing to overall delivery capacity

Technical Coordination

• Translate between technical and non-technical stakeholders, understanding what engineering and platform teams are building and communicating it clearly to the business
• Oversee technical scoping for new initiatives, ensuring requirements, dependencies, and estimates are well-defined before delivery begins
• Maintain awareness of how web platforms, digital experience tools, enterprise systems, and integrations connect across the technology landscape
• Oversee quality, UAT coordination, and go-live readiness across all active programs
• Guide technical decision-making, ensuring the right people are involved and outcomes are clearly documented

Stakeholder & Cross-Functional Management

• Partner with senior stakeholders across technology, marketing, operations, and the wider business to align on scope, priorities, and delivery expectations
• Manage stakeholder communication proactively, ensuring alignment before decisions are taken to wider audiences
• Build strong relationships across departments and coordinate external partners, agencies, and vendors as part of program delivery
• Navigate competing priorities across teams with different objectives, finding pragmatic paths forward without losing momentum

Technical Knowledge, Required

• Digital platform literacy: a solid understanding of how modern digital platforms and enterprise systems connect, covering APIs, integrations, content delivery, CRM, and marketing technology, sufficient to plan, oversee, and troubleshoot without building
• Web and CMS familiarity: a working familiarity with web and content management platforms, including how websites are built, how content workflows operate, and how migrations and deployments are run.
• Technical comprehension: the ability to read and interpret technical documentation, architecture diagrams, and system requirements, and translate them into delivery plans
• Delivery tooling: strong command of program and project management tooling, with the discipline to keep delivery data accurate and useful
• AI fluency: a strong working knowledge of how AI is changing delivery, with hands-on experience using AI tools to plan, draft, analyze, and accelerate work, and an understanding of how teams are starting to embed AI into technical and content workflows

Technical Knowledge, Advantageous

• Familiarity with headless CMS platforms, modern web frameworks, or API-driven architecture
• Experience with AI-assisted development or content workflows, such as AI agents, design-to-code pipelines, or automation tooling
• Understanding of SEO, web performance, and digital measurement
• Experience with agile, SAFe, or other structured delivery frameworks at scale