Technical Program Manager

About the role

MCAPS-Core accelerates customer outcomes and business growth by uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission. The OCTO Strategic Programs Engineering Orchestration team drives customer-focused quality, resiliency, and operational excellence across Microsoft Cloud by transforming customer signals, risks, and service insights into scalable engineering action.

The Senior Technical Program Manager will lead strategic, cross-organizational Quality Excellence Initiative (QEI) programs focused on improving customer health, service resiliency, change management, and risk prevention across Microsoft Cloud. This role drives end-to-end program execution, governance, and engineering alignment to translate customer-impacting signals, outages, and risks into prioritized actions that reduce customer pain, prevent repeat incidents, strengthen operational excellence, and improve overall cloud quality outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead strategic Quality Excellence Initiative (QEI) programs that improve customer health, service resiliency, change safety, outage prevention, and operational excellence across Microsoft Cloud.
• Drive cross-organizational initiatives spanning engineering, service teams, and leadership stakeholders to identify, prioritize, and remediate the highest-impact customer and operational risks.
• Translate customer-impacting outages, risks, and quality signals into clear engineering requirements, investment priorities, and measurable outcomes.
• Define and operationalize scalable frameworks, governance models, and engineering processes that enable consistent adoption of QEI capabilities across services.
• Partner with service teams to drive execution of risk mitigation plans, resiliency improvements, change management controls, and customer health initiatives.
• Lead end-to-end program management for complex, multi-service initiatives, including planning, dependency management, milestone execution, and executive reporting.
• Establish data-driven insights and success metrics that measure reductions in customer pain, repeat incidents, operational risk, and service disruptions.
• Build strong partnerships across engineering, architecture, operations, and business organizations to align priorities, remove blockers, and accelerate delivery of quality outcomes.
• Communicate progress, risks, recommendations, and business impact to senior leaders, ensuring transparency and accountability across QEI programs.
• Champion continuous improvement by transforming lessons learned from outages, incidents, and customer feedback into systemic engineering and operational improvements.

Qualifications

Required qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

Preferred Qualifications

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Experience gathering business requirements and translating them into technical specifications, functional requirements, and actionable delivery plans.
• Experience using data to drive decisions, measure outcomes, and influence business and technical stakeholders.
• Demonstrated ability to communicate effectively with technical and non-technical audiences, including engineers, architects, business leaders, and support organizations.

Pay

The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here.