Technical Program Manager

Responsibilities

• Partner with cross-functional stakeholders to define short-term and long-term strategy for key business and systems areas
• Gather, refine, and organize requirements to support process and application enhancements
• Analyze current workflows to identify improvement opportunities and recommend practical solutions
• Design functional and technical process improvements that help teams operate more effectively at scale
• Use data to evaluate performance, validate assumptions, and support recommendations
• Perform root cause analysis to uncover issues and help drive corrective actions
• Serve as a subject matter resource for assigned functional areas and support training efforts as needed
• Maintain data quality by conducting regular system audits and supporting accurate reporting
• Collaborate with technical and business teams in an Agile/Scrum environment
• Contribute to internal documentation and materials that support broader organizational understanding

Requirements

• 5+ years of experience in business analysis, technical program management, or functional/technical systems design
• Strong experience with requirements gathering and business process design
• Hands-on experience with data analysis and/or visualization to support decision-making
• Prior proven stakeholder management skills across business and technical teams
• Experience working with large systems deployments and process improvements
• Deep experience with Salesforce or similar CRM platforms
• Ability to communicate complex ideas clearly in both written and verbal form
• Strong analytical thinking, problem-solving, and attention to detail
• Bachelor’s degree or equivalent practical experience
• Experience working in Agile/Scrum development methodologies

Preferred Skills

• Experience with FinancialForce or similar professional services automation tools
• Background in a fast-paced, high-growth technology environment
• Experience supporting process optimization for professional services teams
• Ability to balance multiple priorities and work effectively in a dynamic environment
• Master’s degree