Technical Program Manager

Location: Irving, TX / Jacksonville, FL (Onsite) – Full‑time employee (FTE).

About the Role

The Technical Program Manager will provide end‑to‑end technology oversight and delivery for Citi’s Fraud projects and initiatives, collaborating with internal teams, service providers, and vendors to plan, execute, and successfully deliver the Fraud Book of Work.

Responsibilities

• Define project scope, objectives, deliverables, and create detailed project plans, including timelines, budgets, and resource allocation.
• Lead requirement‑gathering efforts for multiple large development projects simultaneously.
• Identify, assess, track, and mitigate issues and risks at multiple levels by establishing success metrics.
• Guide stakeholders and engineering teams in making informed trade‑off decisions, balancing business objectives, technical platform strategy, customer experience, and maintainability.
• Partner with multiple technology teams to ensure appropriate integration of functions, define system enhancements, analyze existing system logic, and implement solutions.
• Provide expertise in application support principles and deliver practical solutions to complex problems.
• Collaborate with internal teams, service providers, and vendors throughout planning, execution, and delivery phases.
• Utilize AI tools to support day‑to‑day program management activities.

Qualifications & Requirements

• 8+ years of project management experience within an application support environment.
• Proven track record managing large‑scale technology programs using Agile and Hybrid methodologies.
• Experience with Jira, Confluence, Microsoft Project, or similar project‑management tools.
• In‑depth technical understanding of software components such as microservices, APIs, REST/SOAP, and on‑premise/cloud architectures.
• Strong problem‑solving and strategic‑thinking abilities.
• Demonstrated leadership, interpersonal, and relationship‑building skills.
• Service‑oriented attitude with the ability to thrive in a fast‑paced environment.
• Excellent verbal and written communication skills for articulating project goals, progress, challenges, and outcomes to diverse audiences.
• Ability to influence decision‑making and negotiate solutions that balance stakeholder needs with project objectives.

Key Skills

• Agile and Hybrid project‑management methodologies.
• Jira, Confluence, Microsoft Project (or equivalents).
• Technical knowledge of microservices, APIs, REST/SOAP, on‑premise and cloud environments.
• Leadership and stakeholder management.
• Effective communication and presentation.
• Strategic problem solving and decision‑making.
• AI‑assisted program management.