Technical Program Manager

Location: Omaha, NE (onsite) | Duration: 12 months plus extensions | W2 only

Who we are

We partner with clients to make complex integrations simple and successful. We’re looking for a Senior Technical Program Manager to lead and scale high-visibility client onboarding programs at Fiserv. You’ll bridge engineering, product, professional services, account teams, and our clients to deliver predictable, secure, and fast time-to-value for new integrations and migrations.

Responsibilities

• Lead end-to-end technical onboarding programs for strategic clients: define scope, milestones, success criteria, and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates, and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real-time flows), including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client-facing program lead: run kickoff, status reviews, steering committees, and executive communications; set expectations and escalate proactively.
• Coordinate cross-functional delivery across engineering, product, security, compliance, QA, operations, professional services, and third-party vendors.
• Identify, track, and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go-live and early production support: runbooks, run/rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time-to-value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT), and operational cost.
• Mentor and enable implementation teams to adopt best practices (Agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and GTM teams to influence the product roadmap based on onboarding learnings and recurring client requirements.

Requirements

• 7+ years of program or project management experience, with at least 3 years leading technical, client-facing onboarding or implementation programs.
• Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
• Strong client-facing skills with the ability to present to senior executives, set expectations, and drive decisions.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts, and CI/CD.
• Proven experience managing multi-party dependencies (internal teams, vendors, client IT) and negotiating trade-offs under time pressure.
• Experience with delivery and collaboration tools (Jira, Confluence, Salesforce, or equivalent) and with program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization, and stakeholder management skills.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML).
• Prior experience building onboarding playbooks or automation for provisioning/data validation tools.
• Certifications such as PMP, SAFe, or Certified ScrumMaster.

Skills

• Client empathy and service orientation — prioritize client success while protecting product integrity and delivery timelines.
• Strategic delivery mindset — align onboarding plans to business outcomes and customer value.
• Influence without authority — build consensus across distributed teams and external stakeholders.
• Risk-based decision-making — surface trade-offs early and lead pragmatic mitigations.
• Continuous improvement — use metrics and feedback loops to scale and standardize repeatable processes.

Pay

$70–95/hour