Technical Program Manager

About the role

We are seeking a Technical Program Manager (i9) to lead the planning, execution, and optimization of large-scale communication programs across digital channels. This role involves defining a multi-year communications technology roadmap and overseeing the vendor-based development team that builds and operates it.

Responsibilities

• Plan and manage the end-to-end delivery of customer communication programs across email, SMS, and other digital channels — from brief through to deployment and performance reporting
• Oversee a portfolio of bulk campaign programs running concurrently, maintaining schedule, quality, and delivery standards across all workstreams
• Manage platform migration and modernization initiatives — managing scope, phasing, stakeholder alignment, and transition planning
• Own and direct all development efforts executed by the vendor-based team — providing technical direction, setting sprint priorities, and ensuring delivery aligns with business requirements and quality standard
• Take the first step towards your dream career

Requirements

• 10+ years of experience in Development/Program management, Campaign operations, or CRM delivery within a technology or enterprise environment
• Hands-on experience with enterprise marketing automation and CRM platforms — including campaign execution, customer journey management, audience segmentation, and performance reporting
• Demonstrated ability to develop and own program or technology roadmaps — translating business strategy into prioritized delivery plans with quantifiable outcomes
• Proven experience managing vendor-based development teams — directing technical delivery, owning end-to-end development output, and holding external teams accountable for program quality and schedule

Qualifications

• Experience with automated transactional messaging pipelines — event-driven architecture, message queuing, or workflow orchestration
• Familiarity with AI and machine learning applications in Campaign operations — content generation, personalization, or campaign optimization

Skills

• Strategic thinking
• Technical leadership
• Project management
• Vendor management
• Customer journey management
• Audience segmentation
• Performance reporting
• Business case development
• Financial analysis
• ROI modeling
• Vendor-based development team management
• Technical direction
• Sprint planning and capacity allocation
• Utilization and predictability at scale

Benefits

Dell offers competitive compensation, comprehensive benefits, and a supportive work environment. Salary range: $181,900 to $235,400. Visit MyWellatDell.com for more details.