Technical Program Manager

About the role

The Regional Technical Program Manager (TPM) role at CoreSite is responsible for improving field operations performance through various initiatives. This includes developing training programs, supporting operational systems and processes, leading change management initiatives, and identifying opportunities to enhance productivity, quality, and safety.

Responsibilities

• Provide analytics and recommendations on the placement of new field operations personnel, including systems training and operational qualifications.
• Drive definition, development, and implementation of service delivery, maintenance, quality control, and safety process changes aimed at driving field operations productivity and effectiveness.
• Provide user support and training for key field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Assist in troubleshooting and resolving process and system issues that inhibit field operations productivity.
• Develop expertise in service delivery best practices, maintenance and repair performance, quality control, and safety from both an internal and a customer perspective.
• Participate in departmental steering meetings. Attend service delivery and maintenance activities to review and assess best practices. Gather, document, and share best practices departmentally. Drive necessary changes to systems based on process improvements. Analyze and share departmental reporting results to identify and prioritize productivity inhibitors in the field; partner with the Continuous Improvement team to address productivity issues that span multiple organizations.
• Leverage Lean Six Sigma principles to provide immediate process improvement solutions contained within field operations.
• Develop, implement, and score various drill scenarios used in training site personnel.
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and core values.

Requirements

• 8+ years of experience in data center operations and project/program management.
• Bachelor’s degree from an accredited college or university.
• Knowledge of the data center, internet, and telecommunications industries.
• Experience working with various field operations enablement/productivity software applications.

Skills & Abilities

• Ability to thrive in a hybrid work environment, with regular on-site presence of up to 2 days per week.
• Flexibility to travel up to 50%, with the potential for increased travel or in-office presence as business needs evolve.
• Excellent written and verbal communication skills.
• Lead cross-functional programs and manage external vendor relationships.
• Oversee budgets, projects, and multiple priorities in fast-paced environments.
• Develop and deliver executive-level presentations, operational tools, dashboards, and training programs.
• Drive operational excellence through collaboration with Engineering, Procurement, and IT teams.
• Strong team player with a focus on service delivery, maintenance, quality, safety, and performance improvement.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Benefits

CoreSite offers a range of benefits to its employees, including first-day medical insurance through Cigna, dental insurance through Delta Dental, vision insurance through VSPTelemedicine, and a variety of other perks such as wellness reimbursement, educational reimbursement, and referral bonuses. Additionally, employees can take advantage of discounts on thousands of brands and services.

General Statements

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation. Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice. Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.