Technical Program Manager

About the role

The Regional Technical Program Manager (TPM) role at CoreSite is focused on enhancing field operations performance through the development of training programs, support of operational systems and processes, leadership of change management initiatives, and identification of opportunities to boost productivity, quality, and safety.

Responsibilities

• Provide analytics and recommendations on the placement of new field operations personnel, including systems training and operational qualifications.
• Drive definition, development, and implementation of service delivery, maintenance, quality control, and safety process changes aimed at driving field operations productivity and effectiveness.
• Provide user support and training for key field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Afford assistance in troubleshooting and resolving process and system issues that inhibit field operations productivity.
• Develop expertise in service delivery best practices, maintenance and repair performance, quality control, and safety from both an internal and a customer perspective.
• Participate in departmental steering meetings. Attend service delivery and maintenance activities to review and assess best practices. Gather, document, and share best practices departmentally. Drive necessary changes to systems based on process improvements. Analyze and share departmental reporting results to identify and prioritize productivity inhibitors in the field; partner with the Continuous Improvement team to address productivity issues that span multiple organizations.
• Leverage Lean Six Sigma principles to provide immediate process improvement solutions contained within field operations.
• Develop, implement, and score various drill scenarios used in training site personnel.
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and core values.

Requirements

• 8+ years of experience in data center operations and project/program management.
• Bachelor’s degree from an accredited college or university.
• Knowledge of the data center, internet and telecommunications industries.
• Experience working with various field operations enablement/productivity software applications.

Qualifications

• Ability to thrive in a hybrid work environment, with regular on-site presence of up to 2 days per week.
• Flexibility to travel up to 50%, with the potential for increased travel or in-office presence as business needs evolve.
• Excellent written and verbal communication skills.
• Lead cross-functional programs and manage external vendor relationships.
• Oversee budgets, projects, and multiple priorities in fast-paced environments.
• Develop and deliver executive-level presentations, operational tools, dashboards, and training programs.
• Drive operational excellence through collaboration with Engineering, Procurement, and IT teams.
• Strong team player with a focus on service delivery, maintenance, quality, safety, and performance improvement.

Skills & Abilities

• Ability to thrive in a hybrid work environment, with regular on-site presence of up to 2 days per week.
• Flexibility to travel up to 50%, with the potential for increased travel or in-office presence as business needs evolve.
• Excellent written and verbal communication skills.
• Lead cross-functional programs and manage external vendor relationships.
• Oversee budgets, projects, and multiple priorities in fast-paced environments.
• Develop and deliver executive-level presentations, operational tools, dashboards, and training programs.
• Drive operational excellence through collaboration with Engineering, Procurement, and IT teams.
• Strong team player with a focus on service delivery, maintenance, quality, safety, and performance improvement.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSPTelemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
• Free parking or a company contribution toward a public transit pass.
• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family.
• Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives.
• Technology Stipend: $100 monthly stipend.
• Education/Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year.
• Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants.
• Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker.
• Pet Insurance: Keep your furry friends healthy and happy.
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy.
• Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges.
• Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.
• Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements.
• Discounts: Discounts, cash back offers, and perks on thousands of brands.
• LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos.

Pay

Not specified.

Schedule

Not specified.