Technical Program Manager

About the role

Casap is seeking talented Technical Program Managers to join our teams in San Francisco and New York City. We are a rapidly scaling product at the forefront of automation and Artificial Intelligence, empowering financial institutions to automate disputes, eliminate first-party fraud, and turn manual back-office workflows into loyalty-building moments for customers and members.

Responsibilities

• Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding.
• Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs.
• Translate client requirements (e.g., stack, fraud workflows, capabilities) into clear technical specs for the engineering team.
• Cook up integrations with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs.
• Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track.
• Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach.
• Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs.
• Ensure a smooth handoff to the platform support team once clients are fully live and integrated.

Requirements

• 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech.
• Strong technical fluency—able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams.
• Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries.
• Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders.
• Excellent communication skills with the ability to engage both technical and executive-level stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field.
• Experience with fraud systems, payment infrastructure, or chargeback processes is a plus.

Skills

• Strong problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience with project management tools such as Jira, Asana, or Trello.

Benefits

• Compensation range: $120,000 – $200,000 per year.
• Competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles.
• Exceptional benefits, including full health, vision & dental coverage, One Medical membership, stocked kitchens + weekly lunches, commuter benefit, team building events & happy hours, and flexible PTO.
• Apple equipment + annual home office budget.

Pay

The base pay range for this role is $120,000 – $200,000 per year.

Schedule

This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays.

Company Culture

We have an exceptionally ambitious and kind culture, and our CEO, Shanthi, was recently named to Inc. Magazine’s 2026 Female Founders 500. We are an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Casap is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.