Technical Program Manager

Responsibilities

• Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding.
• Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs.
• Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team.
• Coincide with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs.
• Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track.
• Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach.
• Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs.
• Ensure a smooth handoff to the platform support team once clients are fully live and integrated.

Qualifications

• 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech.
• Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams.
• Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries.
• Prominent track record managing complex, cross-functional projects involving product, engineering, and external stakeholders.
• Excellent communication skills with the ability to engage both technical and executive-level stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments.
• Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!

Compensation Range

Compensation Range: $120K - $200K