Technical Program Manager

The main function of a Technical Program Manager is to provide successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.

Job Responsibilities

• Deliver programs within the constraints of scope, quality, time and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors.
• Program-level strategic planning, interaction with executive level management, complex issue resolution, excellent communications and team building skills.
• Manage a group or groups of internal exempt and matrixed employees and contractors that serve on the project(s) to deliver systems and systems enhancements that meet specified requirements.
• Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.

Skills

• Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations
• Proven people management and team building skills
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Strong ability to assess risk and apply management principles to technology applications/products and business functions
• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment
• Experience with software development lifecycle
• Facilitate agile squad ceremonies (stand-ups, demos, retrospectives, release gates) to maintain delivery cadence across concurrent workstreams
• Track and unblock cross-squad and cross-functional dependencies in matrixed, multi-team delivery environments
• Manage release gate-keeping, validating quality and readiness criteria prior to production deployments
• Translate business priorities into engineering-ready requirements, acceptance criteria, and delivery timelines aligned to squad capacity
• Drive business-to-pod/squad mapping and change management during delivery-model transitions
• Own recurring cross-project status and risk reporting cadences for stakeholders and executive leadership
• Coordinate delivery across AI/automation and enterprise support tooling platforms (e.g., Salesforce/Agentforce, AI studio, knowledge management systems)
• Lead program knowledge transfer and documentation to ensure delivery continuity and institutional knowledge retention

Qualifications

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• MBA or other related advanced degree preferred.

Pay

The typical base pay for this role across the U.S. is: $65.00 - $70.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.