Technical Program Manager [AQ-13577]

What You’ll Do

• Build, maintain, support, and improve community and partner technical assets within a defined engagement period.
• Manage and maintain customer-facing code repositories.
• Oversee community repository operations and ensure the upkeep of repository assets.
• Facilitate the onboarding of community-contributed content and maintain robust documentation and governance processes.
• Curate scientific workflows, intelligent agents, skills, reusable sample packages, and starter kits to accelerate innovation.
• Develop compelling technical content, including blogs, tutorials, videos, onboarding guides, comprehensive documentation, and engaging workshop materials.
• Triage customer and partner inquiries, investigate issues related to community assets, and coordinate effectively with internal subject matter experts.
• Provide comprehensive technical support for partner onboarding, encompassing environment setup guidance, integration troubleshooting, sample validation, and escalation coordination with engineering and product subject matter experts.
• Track and analyze recurring customer feedback, usage signals, improvement opportunities, and community engagement metrics to drive continuous enhancement.

Required Skills & Experience

• Minimum of 1 to 2 years of experience with code repository management platforms and familiarity with AI/LLM technologies and machine learning concepts, including API integration.
• Minimum of 1 to 2 years of experience applying software engineering practices in scientific applications, with exposure to simulations, computational science, or related domains.
• Minimum of 1 to 2 years of experience in program management and technical coordination and support.

Preferred Qualifications That Set You Apart

• Knowledge in scientific computing, version control, and agentic AI for science.
• Demonstrated experience creating technical content such as blogs, tutorials, videos, onboarding guides, and customer-facing learning materials.
• Ability to communicate complex technical concepts effectively and support customer enablement through workshops, demonstrations, and technical onboarding activities.