Technical Program Manager [AQ-11221]

Aquent is partnering with a leading technology organization to connect top talent with this impactful role. Contribute to a dynamic team focused on fostering a vibrant technical community, developing essential content, and providing critical support for partners and customers. Your work will directly enhance the accessibility and utility of cutting-edge technical assets, empowering users and driving innovation in a fast-paced, forward-thinking environment.

About The Role

We are seeking a highly motivated individual to play a pivotal role in expanding and supporting our technical community and partner ecosystem. In this position, you will build, maintain, and improve crucial community and partner assets, create technical content, and provide direct support to ensure our community thrives and partners are equipped for success. Your contributions will directly impact user engagement, knowledge sharing, and the seamless adoption of advanced technical solutions.

Responsibilities

• Build, maintain, support, and improve community and partner technical assets within a defined engagement period.
• Manage and maintain customer-facing code repositories.
• Oversee community repository operations and ensure the upkeep of repository assets.
• Facilitate the onboarding of community-contributed content and maintain robust documentation and governance processes.
• Curate scientific workflows, intelligent agents, skills, reusable sample packages, and starter kits to accelerate innovation.
• Develop compelling technical content, including blogs, tutorials, videos, onboarding guides, comprehensive documentation, and engaging workshop materials.
• Triage customer and partner inquiries, investigate issues related to community assets, and coordinate effectively with internal subject matter experts.
• Provide comprehensive technical support for partner onboarding, encompassing environment setup guidance, integration troubleshooting, sample validation, and escalation coordination with engineering and product subject matter experts.
• Track and analyze recurring customer feedback, usage signals, improvement opportunities, and community engagement metrics to drive continuous enhancement.

Requirements

• Minimum of 1 to 2 years of experience with code repository management platforms and familiarity with AI/LLM technologies and machine learning concepts, including API integration.
• Minimum of 1 to 2 years of experience applying software engineering practices in scientific applications, with exposure to simulations, computational science, or related domains.
• Minimum of 1 to 2 years of experience in program management and technical coordination and support.

Qualifications

• Knowledge in scientific computing, version control, and agentic AI for science.
• Demonstrated experience creating technical content such as blogs, tutorials, videos, onboarding guides, and customer-facing learning materials.
• Ability to communicate complex technical concepts effectively and support customer enablement through workshops, demonstrations, and technical onboarding activities.

Benefits

Aquent Talent offers eligible talent access to amazing benefits, including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a company match.
• Free online training through Aquent Gymnasium.