Technical Program Manager, Amazon Connect

About the role

The Technical Program Manager will own end-to-end delivery of telecommunications infrastructure programs, serving as a single-threaded owner with accountability for program strategy, execution, and business outcomes. They will define delivery roadmaps and well-architected approaches for telecommunications infrastructure delivery, design and develop infrastructure workflows and automation tools, write compelling 1-pagers and project reports, collaborate with various teams, and drive structured improvement programs.

Responsibilities

• Own end-to-end delivery of telecommunications infrastructure programs, serving as single-threaded owner with accountability for program strategy, execution, and business outcomes
• Define delivery roadmaps and well-architected approaches for telecommunications infrastructure delivery
• Design and develop infrastructure workflows and automation tools leveraging AI capabilities to analyze operational data, automate routine infrastructure tasks, and reduce manual intervention across carrier management and capacity planning processes
• Write compelling 1-pagers and project reports for VP-level leadership that communicate program status, decisions, risks, and mitigation strategies while translating complex technical programs into clear business narratives
• Collaborate daily with Product Managers, Business Development Managers, external carrier technical teams and leadership, Engineering Managers, Software Development Managers, Operations Managers, Application Security teams, and AWS Support teams to align technical delivery with business objectives
• Create mechanisms and processes that increase team effectiveness, reduce repeated engineering effort, and enable scaling without proportional overhead increases
• Drive structured improvement programs that identify operational patterns and systemic inefficiencies, translating insights into automation and tooling initiatives

Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules

Preferred Qualifications

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.