Federal Technical Project Manager - AWS/Amazon Connect

Job Summary

We’re seeking a Federal Project Manager who plays a key leadership role in driving the successful delivery of Thunder's complex Federal Salesforce Public Sector solutions. This role is accountable for managing scope, schedule, budget, and compliance requirements across multiple projects within a Federal program.

Responsibilities

• Manage overall Federal program delivery, ensuring adherence to scope, timeline, and budget across the program’s Salesforce Public Sector and Amazon Connect initiatives.
• Serve as the primary point of contact for cleared Federal stakeholders, facilitating communication and strategic alignment on Salesforce and AWS-related goals.
• Track program performance metrics and provide transparent, timely communication through executive-level status reports and program dashboards to Federal clients and internal leadership.
• Ensure all program documentation, deliverables, and reporting comply with Federal standards, including security and reporting requirements for Salesforce Government Cloud Plus and Amazon Connect environments.
• Collaborate with architects, developers, Business Analysts (BAs), and Quality Assurance (QA) resources to ensure overall program success.
• Escalate critical risks and issues proactively and implement strategic mitigation strategies.

Qualifications

• 7-10+ years of IT program or project management experience, preferably in large-scale Federal environments.
• 3-5+ years of proven experience managing programs that utilize Salesforce Government Cloud Plus and Public Sector solutions.
• Preferred experience with Amazon Connect and/or Amazon Bedrock.
• Strong strategic planning, governance, and organizational skills.
• Exceptional stakeholder management and executive-level communication skills.
• Proven ability to lead cross-functional teams and manage complex programs in cleared delivery environments.
• US Citizenship required.
• Bachelor's degree required.
• Active Public Trust Clearance preferred, or willingness to attain one.
• PMP, PgMP, CSM, or SAFe certification preferred.