Amazon Connect Consultant, Technical Transformation

Work you'll do

As an Amazon Connect technical Consultant, you'll be a hands-on contributor for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization.

• Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
• Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
• Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
• Support sprint execution by managing dependencies and unblocking development across teams
• Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
• Troubleshoot production issues and support release cutovers and post-go-live stabilization
• Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed

Qualifications

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationship
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others