Technical Program Management Senior Manager

Job Category: Program & Project Management

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. At Salesforce Trust and Infrastructure, Technical Program Managers (TPMs) are pivotal in steering large-scale, cross-functional initiatives. As the TPM working on the Salesforce Trust Platform, you’ll spearhead the strategic evolution of Hyperforce everywhere — including networking and connectivity services, security, and scalability — across all operating zones and all customers. This is a high-impact, individual contributor role where you’ll partner with senior leadership to translate vision into reality, driving cross-functional planning and execution. Experience with large-scale infrastructure programs, network security, data security, and identity and access management is highly desirable. You’ll champion executing and delivering consistent developer, operator, and user experience across all substrates while retaining the highest bar of security, privacy, availability, data residency, compliance, and scalability that Hyperforce offers.

Responsibilities

• Take ownership and accountability of technical program planning and delivery for programs in Identity and Access, Data Security, Network Security, Technical Resilience, using demonstrated strong analytical and technical skills.
• Drive major uplifts in infrastructure across services such as Compute, Storage, Networking, and Identity.
• Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
• Develop trusted relationships with key technology and functional stakeholders to drive focus on strategic program objectives and optimize delivery, including supporting and holding resources accountable for their responsibilities within the program.
• Utilize agile methodologies and product development lifecycle to successfully partner with product and engineering organizations.
• Collaborate with senior managers and engineers to architect and develop the best technical and operational design and approach, delivering value quickly to customers.
• Initiate programs and create alignment on program planning; bring teams together to define business objectives, program structures, and cross-functional support necessary to succeed.
• Lead regular review meetings with key stakeholders; provide transparent updates, help drive key decisions, proactively remove obstacles, manage dependencies across teams, identify risks and address key program issues.
• Provide regular visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) through status reporting to all stakeholders.
• Ensure data is collected to appropriately inform decision-making for mitigating risks and resolving issues.
• Drive for clarity to keep teams moving forward, ensure business objectives are met and each program delivers on its commitments.
• Utilize internal tools and an agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation, and learning; promote continuous improvement.
• Be a thought leader within the organization, helping advance security strategy globally and challenging others to move beyond the current state.
• Pursue continuous growth through professional development and proactively seeking and adopting constructive feedback.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, or related technical field, or equivalent experience in technical leadership.
• 8+ years of recent experience leading large-scale, complex infrastructure programs with proven impactful business outcomes.
• Ability to establish and maintain strong credibility and rapport with senior executives, technical experts, and cross-functional team members.
• Exceptional executive communication and presentation skills.

Qualifications

• Advanced management degrees preferred.
• Ability to understand a wide array of technical subjects and technologies relevant to the program.
• Demonstrated passion for understanding ambiguous, sophisticated problems and driving high-quality, innovative, and robust technical solutions.
• Experience with creating detailed reporting and dashboards.
• Experience working with large data sets to drive changes in long-term trends.

Benefits

Salesforce offers a variety of benefits to help you live well, including:

• Time off programs
• Medical, dental, and vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) plan
• Employee stock purchasing program

More details about company benefits can be found at https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $150,100 – $227,000 annually. In select cities within the San Francisco and New York City metropolitan areas, the base salary range is $180,200 – $247,900 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.