Senior Manager Technical Program Management

About the role

The Senior Manager, Technical Program Manager will lead strategic, cross-functional initiatives to standardize software shared services across our diverse business units. In this role, you will drive the execution of foundational technical programs—such as unified identity, API strategy, and cloud operations—to reduce complexity, increase operational efficiency, and deliver a seamless, unified experience for our customers.

Responsibilities

• Functional Leadership of Program management teams with direct supervision of one or more direct reports.
• Independently drive team growth and development plans and supports individual's execution & development activities such as training, mentorships, and guiding growth opportunities.
• Lead cross-functional programs to standardize software and improve the end-to-end customer experience across a multi-product portfolio.
• Collaborate with and influence leaders across multiple business units to gain buy-in and drive the adoption of common standards and platforms.
• Develop and manage strategic program roadmaps focused on reducing customer fragmentation, consolidating platforms, and increasing internal operational efficiency.
• Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.
• Owns regular meeting coordination, facilitation, and documentation of progress.
• Balances scope, schedule, and budget considerations to ensure program and business objectives are achieved.
• Executes and enables strategic cross-functional improvements.
• Prepares and influentially presents status updates and other deliverables to senior-level audiences.
• Independently engages additional resources as needed to address obstacles/delays. Proactively provides recommendations for issue resolution. Adjusts the plan as delays/obstacles are experienced.
• Demonstrates advanced knowledge of all PM techniques. Utilizes PM tools & methodologies in scheduling & staffing plans with an understanding of task duration and dependencies.
• Develops comprehensive risk management plans.
• Demonstrates advanced knowledge of development processes and product launch scope and activities.
• Demonstrates ability to navigate complex problems and overcome ambiguity with limited manager oversight.
• Identify, recommend, and implement process improvements.

Requirements

• Bachelor’s degree in a related field, MS preferred.
• Minimum 12+ years’ experience, plus 3 years minimum experience in a people leader role.
• Key Skills And Competencies:
  • Effective in presenting and communicating (verbal and written), and facilitating to peers, direct reports, and executive audiences.
  • Comfortable and experienced in delegating and requesting follow-up.
  • Proven experience managing complex, large-scale software programs in a multi-product or multi-business unit environment.
  • Demonstrated ability to lead organizational change, build consensus among senior leaders, and influence technical and business teams without direct authority.
  • A strong understanding of the following modern software concepts is required:
    • Identity Management: Familiarity with modern authentication patterns, including Single Sign-On, OAuth, and related identity technologies.
    • API Strategy: Deep knowledge of API-first design principles, API lifecycle management, and strategies to build and scale robust developer tools and platforms.
    • Cloud Operations: Understanding of shared cloud platforms, DevOps principles, and strategies for creating operational efficiencies at scale.
    • Software Licensing Models: Experience with various software monetization and licensing strategies (e.g., subscription, consumption-based, perpetual).

Qualifications

• Ability to connect technical program goals to business outcomes, such as improved customer satisfaction, operational efficiency, and new revenue opportunities.
• Experience creating, implementing, and governing technical standards across a matrixed organization.
• Identify, recommend, and implement process improvements.
• Familiar with and has used AI tools in an enterprise setting, and demonstrates integrating workflows with AI tools to create efficiencies.
• Proficient in MS Office or similar.

Benefits

Equal Opportunity Employer Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. Know Your Rights https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca Sus Derechos https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at workplace.accommodations@zebra.com .

Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.