Technical Products Specialist

Key Responsibilities

• Deliver on-site and hands-on training programs for new customers, contractors, and certified applicators on the proper setup, operation, maintenance, and troubleshooting of Graco XP-50 and Graco Reactor plural component spray systems and protective coatings.
• Train field personnel in surface preparation, epoxy and polyurethane coating application methods, environmental condition assessment, and safety procedures.
• Develop and continuously improve training curriculum, materials, and instructional resources in collaboration with internal departments.
• Ensure all training programs adhere to industry standards (AMPP, SSPC, OSHA) and Vortex company policies.
• Provide on-site support and technical guidance to certified applicators during initial project startups.

QA/QC Field Inspection & Certification

• Inspect and certify the quality of protective coatings applied on wastewater structures and equipment, ensuring compliance with project specifications.
• Conduct pre-application, in-process, and post-application inspections including surface cleanliness, DFT readings, adhesion testing, and environmental condition monitoring.
• Prepare and maintain accurate inspection reports; document and communicate non-conformance issues to project managers and clients.
• Conduct QA material testing at the warehouse, maintaining detailed records of test results, batch data, and material certifications.
• Keep current with AMPP/NACE, SSPC, and OSHA standards and apply them consistently across all inspections.

Equipment Troubleshooting & Technical Support

• Serve as the primary technical resource for diagnosing and resolving mechanical failures on Graco XP-50 and Graco Reactor plural component spray systems (electric and hydraulic), including proportioners, heaters, transfer pumps, and Fusion spray guns.
• Absorb and implement solutions to minimize customer downtime.
• Provide technical support to sales, application, and customer service teams, including identifying up-sell opportunities in the field.
• Coordinate closely with project managers and clients to ensure equipment and application specifications are met throughout the project lifecycle.
• Oversee the mixing, application, and curing of epoxy and polyurethane coatings, ensuring adherence to manufacturer specifications and project requirements.