Technical Product Specialist
MITER Brands · Phoenix, AZ · 2 wk ago
OTHRFull-time
Key Responsibilities
- Deliver training programs to customers, service teams, and sales representatives on product installation, service, and technical knowledge
- Provide remote and occasional onsite troubleshooting support, resolving complex product issues and implementing solutions
- Serve as a technical resource for internal and external partners, including dealers, distributors, builders, contractors, installers, field service teams, and Territory Sales Representatives
- Aid in the creation and maintenance of technical and marketing materials (installation instructions, product manuals, data sheets, brochures, and sell sheets)
- Collaborate cross-functionally with marketing, operations, service, engineering, and sales to drive product improvements and elevate customer experience
- Support high-value opportunities by providing technical expertise and consultation
- Demonstrate MITER Brands’ Guiding Principles in all interactions
Qualifications
- Experience in the building materials or residential window and door industry required
- Experience with installation and service of Moving Glass Wall Systems preferred
- Strong written and verbal communication skills with the ability to clearly explain technical concepts
- Experience with AutoCAD, 3D modeling, and technical detailing preferred
- Bachelor’s degree in Business, Marketing, Construction Management, or related field strongly preferred
- 2+ years of experience in window and door sales, service, manufacturing, or related field
Benefits
- Comprehensive medical plan options
- Paid time off
- 401(k) retirement plan with company match
- Tuition reimbursement program
- Legal insurance
- Identity theft protection
- Pet insurance
- Team member discount program