Technical Product Support Engineer IV

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

• Salary: $116,000.00 - $159,500.00
• Locations: Albuquerque, NM; Austin, TX; Boise, ID; Chandler, AZ; Hopewell Junction, NY; Santa Clara, CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

About the Role

This role will provide all aspects of escalation technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product-focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades. The role will respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment.

Responsibilities

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Explains difficult or sensitive information; works to build consensus
• Interprets internal/external business challenges and recommends best practices to improve products, processes, or services
• Communicates difficult concepts and negotiates with others to adopt a different point of view
• Use/proficiency of internal systems (AIx/Digital Tools) to mine and analyze tool-specific data
• Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation
• Creates documentation for field use (TLLs)
• Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)

Requirements

• CE3-CE5 with strong understanding of CMP fundamentals and communication skills
• Proficient in English language both written and verbal
• Bachelor’s degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering, or a related discipline)
• 5+ years of experience with Applied Materials CMP products or similar TSE CMP product support role
• LK / LKP Knowledge/Experience is needed
• Opta experience a plus
• 200mm CMP product knowledge a plus

Schedule

• Full-time
• Travel: Yes, 25% of the time
• Relocation Eligible: Yes