Technical Product Support Engineer

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies like AI and IoT.

About the role

This role requires specialized depth and/or breadth of expertise. You will interpret internal or external business issues and recommend best practices, solve complex problems with a broad perspective, and work independently with guidance only in the most complex situations. You may lead functional teams or projects.

Responsibilities

• Participate in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion.
• Provide third-level escalation for Hardware & Software (stability) issues and drive Failure Analysis to identify long-term technical issues, resolution plans, and design corrections.
• Support Alpha and Beta sites for installation, operation, calibration, service, and testing of new hardware, processes, or software designs.
• Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate with the field, including technical dialogue with customers during escalations or availability requests.
• Generate and present system performance data, including metrics such as MTBF, MTBI, and Availability, as well as process data and I/W spending analysis.
• Support the generation of documentation such as Customer Engineering Notifications (CENs) and Best Known Methods (BKMs). Create and review documentation covering technical improvements, system upgrades, and support plans.
• Present at the customer level and ensure field implementation of solutions.
• Organize and manage on-site training for early learning shipments and new product introductions for both internal and external engineers.
• Enhance local team product technical knowledge through frequent knowledge transfer from the Business Unit (BU) to the account.
• Provide lifecycle ownership for released products by implementing hardware changes to resolve design issues or manage component obsolescence, and diagnose, fix, and validate firmware bugs.

Requirements

• Bachelor’s Degree in Electrical Engineering, Computer Engineering, Computer Science, or higher.
• 7–10 years of relevant experience.
• Up to 25% domestic travel.

Skills

• Demonstrated expertise in RF systems (Hardware and Firmware).
• Ability to troubleshoot to the component level.
• Experience performing data analysis using MATLAB, Python, or similar utilities.
• Experience in firmware/software test development using Robot Framework or Pytest.
• Knowledge of C/C++ development for embedded firmware design (with RTOS).
• Skilled in Python script development.
• Knowledge of industrial communication standards such as EtherCAT (a plus).
• Ability to interpret internal/external business challenges and recommend best practices to improve products, processes, or services.
• Strong presentation skills for both internal and external customers.
• Leadership of functional teams or projects with moderate resource requirements, risk, and/or complexity.
• Ambitious, motivated, and able to work efficiently without needing supervision.
• Sophisticated analytical thought to solve complex problems and identify innovative solutions.
• Strong interpersonal skills, including the ability to communicate difficult concepts and negotiate differing viewpoints.

Benefits

At Applied Materials, we care about the health and wellbeing of our employees. We offer a comprehensive benefits package, including programs that encourage personal and professional growth. We support work-life balance and provide resources for your wellbeing at work, at home, or wherever you may go. Eligible employees may also participate in a bonus and stock award program.

Pay

Salary range: $116,000.00 – $159,500.00. The salary offered will be based on factors including location, hire grade, job-related knowledge, skills, experience, and internal equity. For sales roles, this range represents the Target Total Cash (TTC) at 100% goal achievement.

Schedule

Full-time. Relocation eligible.