Technical Product Support Engineer

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies like AI and IoT.

About the role

This role requires specialized depth and/or breadth of expertise. You will interpret internal or external business issues, recommend best practices, solve complex problems, and work independently with guidance only in the most complex situations. You may lead functional teams or projects.

Responsibilities

• Participate in new product introductions, early learning shipments, and resolution of critical long-term customer issues with upper management.
• Identify and drive special projects for successful implementation and completion.
• Serve as the product Hardware performance owner at a specific customer site, providing third-level escalation for Hardware & Software stability issues.
• Drive Failure Analysis to identify long-term technical issues, develop resolution plans, and implement design corrections.
• Provide Alpha Site support for installation, operation, calibration, service, and testing of new hardware, processes, or software designs.
• Provide Beta Site Support for installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools.
• Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes, and communicate updates to the field.
• Engage in technical dialogue with customers for escalations or hardware/software availability requests.
• Generate and present system performance data, including metrics like MTBF, MTBI, Availability, process data, and I/W spending analysis.
• Support the generation of documentation such as Customer Engineering Notifications (CENs) and Best Known Methods (BKMs).
• Create and review documentation covering technical improvements, system upgrades, and support plans.
• Present at the customer level and ensure field implementation of solutions.
• Organize and manage on-site training for early learning shipments and new product introductions for both internal and external engineers.
• Enhance local team product technical knowledge through frequent knowledge transfer from the Business Unit (BU) to the account.
• Provide lifecycle ownership for released products by implementing hardware changes to resolve design issues or manage component obsolescence.
• Diagnose, fix, and validate firmware bugs to ensure continued product stability, quality, and manufacturability.

Requirements

• Bachelor’s Degree in Electrical Engineering, Computer Engineering, Computer Science, or higher.
• 7–10 years of relevant experience.
• Up to 25% domestic travel.

Skills

• Demonstrated expertise in RF systems (Hardware and Firmware).
• Ability to troubleshoot to the component level.
• Experience performing data analysis using MATLAB, Python, or similar utilities.
• Experience in firmware/software test development using Robot Framework or Pytest.
• Knowledge of C/C++ development for embedded firmware design (with RTOS).
• Skilled in Python script development.
• Knowledge of industrial communication standards such as EtherCAT (a plus).
• Ability to interpret internal/external business challenges and recommend best practices to improve products, processes, or services.
• Strong presentation skills for both internal and external customers.
• Leadership of functional teams or projects with moderate resource requirements, risk, or complexity.
• Initiative-driven, motivated individual who works efficiently without needing supervision.
• Sophisticated analytical thought to solve complex problems and identify innovative solutions.
• Strong interpersonal skills to communicate difficult concepts and negotiate differing viewpoints.

Pay

$116,000.00 – $159,500.00 per year. The salary offered will be based on location, hire grade, job-related knowledge, skills, experience, and internal equity. For sales roles, this range represents the Target Total Cash (TTC) at 100% goal achievement.

Benefits

Applied Materials offers a comprehensive benefits package, including programs that support personal and professional growth, health, and wellbeing. Eligible employees may also participate in bonus and stock award programs. Learn more about our benefits on our Careers website.

Schedule

Full-time. Relocation assistance is available for eligible candidates.