Technical Product Support Agent

About the role

We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team located in Carlsbad, CA. As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance. This position reports to the Technical Product Support Supervisor.

Responsibilities

• Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
• Work with end users to understand, diagnose, and resolve Golf Data questions.
• Work to document incoming customer issues for reporting.
• Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
• Work with customers and manufacturers to organize returns and any replacement or repairs.
• Work with end users to process and upsell new items.

Qualifications

• College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace.
• Working knowledge of Android, iOS, database usage, and audio-visual setup.
• Strong verbal and written communication skills.
• Ability to quickly assess client requests and identify solutions.
• Strong customer-focused orientation.
• Attention to detail.
• Ability to work a task with a team to completion.
• Ability to research and resolve issues, self-starter.
• Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
• Previous computer or customer support experience.
• Computer Networking Experience a Plus!
• Golf knowledge is a Plus!

Pay

Hourly Rate: $21.00 - $23.00. The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

Benefits

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!