Technical Support Agent

Calling all innovators – find your future at Fiserv. We’re a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role

As a Technical Support Agent, you will provide advanced support to clients by troubleshooting complex issues, resolving service requests, and helping maintain a consistent client experience. You will work closely with clients and internal teams including operations, product, and technical support to address issues efficiently. Your work helps strengthen client satisfaction and supports reliable service delivery across Fiserv solutions.

Responsibilities

• Investigate and resolve complex client support issues using documented processes, system tools, and issue analysis techniques
• Communicate with clients to gather details, provide status updates, and confirm resolution of reported issues
• Partner with internal teams to escalate, track, and resolve production, system, or service-related issues within established timelines
• Document incidents, troubleshooting steps, resolutions, and follow-up actions in support systems for future reference and trend analysis
• Identify recurring issues and contribute to process improvements that increase support efficiency and service quality
• Support knowledge sharing by maintaining accurate documentation and applying updates to procedures as needed

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

• 2+ years of experience in client support, technical support, customer service, or help desk environments handling issue resolution and client communications
• 1+ years of experience troubleshooting system, application, or service issues using ticketing tools, knowledge bases, and documented support procedures
• 1+ years of experience documenting incidents, root causes, and resolutions in case management or support tracking systems
• Experience working across teams to coordinate issue escalation, status tracking, and resolution of client-impacting issues
• Associate degree or higher in Information Technology, Business, Communications, or related field or equivalent combination of education, related experience and/or military experience

Skills

• Experience supporting financial technology, payments, banking, or merchant services solutions
• Experience using remote support tools or service management platforms
• Experience identifying support trends and recommending process improvements

Schedule

This role is on-site Monday through Friday from 10:30 AM - 7:00 PM. This role requires being on-call during non-standard and/or overnight hours on a rotational basis. This role requires flexibility to work overtime, including weekends and holidays.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental and military leave

Due to the nature of work performed in this position, candidates must provide documentation verifying U.S. citizenship or lawful permanent resident status and successfully complete an FBI fingerprint-based background investigation. You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.