Technical Product Support Agent

About the role

We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team. As a Tier 1 Technical Product Support Agent, you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.

Responsibilities

• Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
• Work with end users to understand, diagnose, and resolve Golf Data questions.
• Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
• Work with customers and manufactures to organize returns and any replacement or repairs.
• Work with end users to process and upsell new items.

Requirements

• College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace
• Working knowledge of Android, iOS, database usage, and audio-visual setup
• Strong verbal and written communication skills
• Able to quickly assess client requests and identify solutions
• Strong customer-focused orientation. Attention to detail.
• Able to work a task with a team to completion
• Able to research and resolve issues, self-starter
• Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer
• Previous computer or customer support experience
• Computer Networking Experience a Plus!

Qualifications

• Golf Knowledge is a plus!

Skills

• Technical Support
• Customer Service
• Problem Solving
• Documentation

Benefits

• Medical and Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• 401K Plan
• PTO
• Paid Holidays
• Discounts on Gear
• The ability to add value to an exciting mission!

Pay

Pay Range: Hourly Rate: $21.00 - $22.50

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.