Technical Product Owner, Enterprise Systems

About the Role

We are seeking an experienced Technical Product Owner to spearhead technology solutions across our critical enterprise functions: Accounting, Facilities, Finance, Ops Services, and PR. In this role, you will define the product vision, manage the product roadmap and backlog, and collaborate with cross-functional teams and third-party vendors to deliver high-value solutions that enhance our restaurant and home office systems, business processes, and digital transformation initiatives.

Responsibilities

• Serve as the Technical Product Owner for custom-developed applications and various SaaS platforms across critical enterprise functions, driving the vision, strategy, and execution of key initiatives.
• Develop and manage the product roadmap, ensuring alignment with business goals and IT strategies.
• Collaborate with stakeholders across IT, business units, third-party vendors, and leadership to gather requirements, define priorities, and deliver scalable solutions.
• Work closely with developers, architects, and administrators to design and implement new functionalities and enhancements.
• Lead Agile product development efforts, including backlog grooming, sprint planning, and release management.
• Ensure platform governance, security, compliance, and performance optimization.
• Stay up to date on platforms’ capabilities, industry trends, and best practices to drive continuous improvement.
• Cultivate strong, collaborative relationships with senior leaders and stakeholders within Accounting, Facilities, Finance, Ops Services, and PR.
• Act as the primary technology liaison, understanding business needs, translating them into technical requirements, and communicating technology strategies effectively.
• Monitor key performance indicators (KPIs) and report on the effectiveness of the owned product’s solutions.

Requirements

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Business, or a related field.
• 7+ years of experience in IT Service Management (ITSM), Product Ownership, or related roles.
• Proven experience owning and managing technology solutions for enterprise functions (Accounting, Facilities, Finance, Ops Services, and PR preferred).
• Strong understanding of both custom software development lifecycles and SaaS solution implementation and management.
• Demonstrated ability to build and maintain strong relationships with diverse business stakeholders and external vendors.
• Excellent leadership, communication, negotiation, stakeholder management, and presentation skills.
• Experience in the casual dining or hospitality industry is a plus.
• Strong analytical and problem-solving abilities with a results-oriented mindset.
• Proven experience in Agile methodologies, including Scrum and SAFe frameworks.

Benefits

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Competitive benefits package including medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match.
• Employee Assistance Program with counseling, financial, legal, and life resources.
• Best You EDU, offering education programs and tuition reimbursement.
• Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
• Annual bonus eligibility for every RSC Team Member.
• On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: Company-wide events and a casual, collaborative atmosphere.