Technical Product Manager Sr - Customer Portal/Mobile App

Position Summary

This role will lead the customer portal experience for Mercury policyholders on both web and mobile platforms. The main responsibility will be to manage the product roadmap for identified areas by defining and delivering the next generation of insurance services. Will not only develop innovative product solutions but also execute strategic go-to-market plans and cultivate essential business relationships to seize market opportunities.

Responsibilities

• Create buy-in for the product vision and strategy with leadership and internal partners.
• Shape and own the product tech roadmap with input from senior leadership and stakeholders.
• Efficiently manage the product backlog by prioritizing and making trade-offs between customer experience, performance, and operational load or competing features.
• Drive decision making and product launches in partnership with engineering, UX, operations, business development, third party vendors and other cross-functional teams.
• Routinely update stakeholders and customers on the roadmap and product status.
• Utilize data, usability studies, research, and market analysis to inform product strategies.
• Establish and track key metrics for product success.
• Develop clear business requirements and user stories for product specifications and architecture.
• Work efficiently with engineering team to deliver key product features and manage delivery risks.

Education Qualifications

• Bachelor's degree in business, computer science, engineering, or equivalent practical experience in product management.
• 5+ years product management and/or product design.
• 5+ years managing complex initiatives from initiation to completion using product management processes and best practices.
• Experience in defining and implementing product metrics to track performance and success.
• Experience handling all stages of product delivery.
• Experience contributing to tech discussions and product strategy.
• Experience managing technical products or online services.
• Experience representing various customers and stakeholders during planning.

Skills & Abilities

• Ability to build ground-up solutions where none exist including all steps of ideation, problem discovery, customer usage, design, implementation, and monitoring.
• Strong critical thinking skills, with the ability to analyze complex situations, assess information, and make sound decisions based on data and evidence.
• Ability to work as a partner and peer to your counterparts in engineering, program management and quality assurance.
• Ability to navigate through ambiguity and drive strategic direction.
• Strong skills in managing relationships with stakeholders, ensuring alignment between business goals and product development.
• Able to develop and present complex problems in a straightforward way.
• Exceptional verbal, oral, and written communication skills.

About The Company

Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Perks And Benefits

• Competitive compensation.
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
• Medical, dental, vision, life, and pet insurance.
• 401 (k) retirement savings plan with company match.
• Engaging work environment.
• Promotional opportunities.
• Education assistance.
• Professional and personal development opportunities.
• Company recognition program.
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

Pay Range

USD $101,167.00 - USD $204,439.00 /Yr.