Technical Product Manager, LLM/ML Domain

About the role

The Technical Product Manager will shape Agoda's ML & LLM Ops platforms, ensuring teams can productionize ML models and LLM-powered applications efficiently. They will also drive the evolution of platforms to support AI-native development workflows and coding agents.

Opportunity Discovery

Gather requirements from ML engineers, data scientists, backend engineers, and AI application teams. Translate complex technical needs into clear product requirements and prioritize frameworks. Identify platform gaps, scalability constraints, and optimization opportunities. Balance experimentation flexibility with governance, safety, and cost efficiency.

Execution & Delivery

• Own features end-to-end: concept, specification, prioritization, implementation, and post-launch analysis
• Partner closely with engineering to balance platform scalability, performance, and technical debt
• Ensure platform capabilities support monitoring, evaluation, retraining, versioning, and observability of ML/LLM systems
• Drive adoption through documentation, training, and internal evangelism

AI-Native Platform Evolution

• Collaborate with engineering to level up Agoda's platforms to be more compatible with AI coding assistants and autonomous agents
• Ensure platform APIs, tooling, and abstractions enable meaningful AI-generated code contributions
• Help define guardrails and workflows that allow safe, reliable AI-assisted development

Requirements & Opportunity Discovery

• 5+ years of experience in ML engineering, data science, platform engineering, or a related technical domain
• 2+ years of technical product or program management experience in fast-paced, high-scale environments
• Experience working with ML Ops and/or LLM Ops concepts (model lifecycle, evaluation, monitoring, versioning, deployment pipelines)

Technical Depth

• Strong understanding of ML systems and model lifecycle management
• Familiarity with LLM application patterns (RAG, fine-tuning, prompt management, evaluation frameworks, etc.)
• Comfortable discussing architecture, APIs, infrastructure trade-offs, and scalability concerns with senior engineers
• Strong analytical mindset with the ability to reason about system design, performance, and cost trade-offs

Leadership & Mindset

• Strong cross-functional leadership skills and ability to influence without authority
• Comfortable operating in ambiguity and rapidly evolving technological landscapes
• Excellent communication skills — able to translate between business, platform engineering, and AI application teams
• Proactive, structured thinker with a strong problem-solving mindset
• High ownership and bias for impact

Why This Role Is Unique

You will shape how AI is built at scale inside Agoda. You will influence the evolution of our internal platforms toward AI-native and agent-compatible development. You will work at the forefront of ML and LLM production systems in a rapidly changing ecosystem. Your work will directly accelerate Agoda's ability to deliver AI-powered experiences to millions of customers worldwide.

Relocation Information

This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.