Technical Product Manager, AI/ML Products

Total Rewards

• Competitive base salary + bonus on eligible positions
• Paid Time Off: 22 days plus 7 major holidays and 1 floating holiday
• 401(k) Matching: Company match 401(k) plan
• Discounts: Online and retail discounts
• Wellness: Physical and mental health wellness programs
• On-site Amenities: Daycare, cafeteria, fitness center, and coffee shop at our HQ

What You’ll Be Doing

• Define and evolve the product vision and multi-horizon strategy for AI/ML-driven experiences across Sales, Marketing, and Customer Service.
• Define success metrics, measure outcomes, and continuously iterate on AI-powered capabilities to improve acquisition, engagement, and retention.
• Translate complex business needs, customer problems, and AI opportunities into clearly defined product requirements, user stories, and acceptance criteria.
• Own and prioritize the product backlog and sprint roadmap, balancing ROI, model performance, customer impact, and strategic alignment.
• Lead cross-functional collaboration with AI/ML Engineering, Data Science, MLOps, Platform, and business stakeholders to deliver scalable AI capabilities.
• Partner with internal teams and external vendors to design, build, and deploy AI-powered features that improve discovery, engagement, and conversion.
• Leverage analytics and experimentation to inform product decisions, including KPI tracking, A/B testing, model evaluation, and prompt experimentation.
• Identify customer trends, unmet needs, and areas of opportunity through behavioral data, research, and performance metrics.
• Communicate product roadmap, progress, and measurable impact to stakeholders through regular updates and executive-level presentations.
• Collaborate across merchandising, content, and customer data teams to embed AI-driven intelligence throughout the digital commerce experience.
• Provide mentorship and informal guidance to product peers, contributing to strong AI product practices across the team.

What You Bring to the Table

• Strategic thinker with strong business and technical acumen.
• Customer-centric mindset with the ability to translate insights into AI-driven solutions.
• Strong analytical, problem-solving, and critical-thinking skills.
• Exceptional problem-solving and critical thinking capabilities.
• Ability to influence without authority and drive cross-functional alignment.
• Strong communication and storytelling skills, including executive presence.
• Adaptability and comfort operating in ambiguity and rapidly evolving environments.
• Collaborative mindset with strong relationship-building skills.
• Results-driven with a strong sense of ownership and accountability.
• Demonstrated experience delivering AI/ML-enabled products or data-driven features.
• Proven ability to define product strategy and execute against roadmap initiatives end-to-end.
• Experience leveraging analytics to drive product decisions and measure business impact (e.g., conversion, engagement, retention).
• Hands-on experience with experimentation frameworks (A/B testing, model testing).
• Ability to translate business needs into product and technical requirements.
• Experience working cross-functionally with engineering, data science, and business teams.