Technical Product Manager, Health Plans

About the role

Manages Products throughout their Product Lifecycle, building out a Product Portfolio as their space matures. Leads innovation within the Technical Product domain within the scope of their line of business – leads pilot projects and experiments for new products and identifying high impact areas with potential for disruption, while extending the Product Lifecycle for existing products through enhancements that deliver continued value for End Users. Strong advocate for Agile Product Development – participating in and supporting Agile Ceremonies where appropriate. Lead cultural transformation as an evangelist of Product Management best-practices, and as a well-positioned leader connecting cross-functional teams and facilitating collaboration.

Responsibilities

• Builds deep understanding of problem statements, pain points, challenges, opportunities, goals, and objectives of the business, considering them as Internal Customers.
• Defines Persona Profiles for Buyers and End Users.
• Builds Product Backlogs for the associated Product Development Teams, defining Features, User Stories, Acceptance Criteria that translate the business requirements into technical requirements for development teams.
• Collaborates closely with Scrum Masters, Product Development Teams and Application Owners to ensure efficient and high-quality execution of Product Development.
• Defines Testing Plans for enhancements and releases, including UAT and working with QA to minimize defects and production support.
• Manages the Release Planning – End User Training, Demonstrations and Outage and Go-Live Communications.
• Leads Outcome Tracking – informs product decisions throughout the lifecycle based on value creation and realization.
• Tracks Product Outcomes – ensures a high quality product is developed and is adopted and utilized effectively.
• Identifies, benchmarks and tracks Operational Outcomes – collaborates with Buyer and End User on the operational outcomes that are critical to success, and tracks KPIs throughout a Product Lifecycle.
• Ensures Value Realization – Assumes Product and Operational Outcomes are being met, ensures the connected business outcomes are being realized.
• Proactively works with internal customers to ensure that emerging needs are met, and value is being continuously delivered.
• Manages risk, and ensures alignment and adherence to corporate, financial and IT standards (e.g., architecture, compliance, security).
• Participates in special projects and performs other duties as assigned.

Qualifications

• Licenses and Certifications: Scrum Certified Product Owner certification preferred.
• Education: Bachelor's Degree in Computer Science or related discipline, or the equivalent combination of education and work experience, required.
• Work Experience: 5+ years of experience in product management, technical product management, business systems, or technology delivery. 3+ years of experience working in the healthcare industry. Strong understanding of healthcare operations, healthcare data, and regulatory considerations. Experience working with healthcare systems, integrations, platforms, or digital products. Ability to translate complex business processes into scalable technical solutions. Experience working with engineering teams and technical stakeholders. Strong understanding of APIs, data integrations, system architecture concepts, and enterprise platforms. Experience with Agile/Scrum delivery methodologies. Excellent communication, stakeholder management, and problem-solving skills. Ability to manage competing priorities in a fast-paced, cross-functional environment.

Pay

Pay Range: USD $109,900.00 - USD $146,500.00 /Yr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.