Technical Account Manager (Health Plans)

Job Summary

The Technical Account Manager (TAM) is responsible for maintaining accurate provider data, ensuring integration health, and managing technical issues for a set of health plan accounts. The role focuses on depth rather than volume, emphasizing data quality, integration reliability, and being the trusted technical counterpart.

Essential Functions

• Be the technical point of contact for day-to-day technical questions on accounts.
• Field technical questions and translate between customer needs and the Kyruus Connect platform and its integrations.
• Keep provider data and directories healthy by monitoring and troubleshooting the accuracy and reliability of provider data, directory feeds, and roster/network files.
• Own escalations by routing the right issue to the right team, keeping the customer informed, and driving it to resolution.
• Support renewals and at-risk accounts by partnering with the Customer Success Partner to assess technical concerns, scope solutions, and shore up accounts where retention is at risk.
• Run small cross-team projects by coordinating multi-team technical work from request to completion, keeping scope, timeline, and communication tight.
• Partner with and back up the Customer Success Partner, staying aligned on account health, surfacing technical risk early, providing the CSP with necessary context for business conversations, and helping bridge coverage on key accounts during absences or transitions.

Minimum Requirements

• Experience: At least 3 years in technical account management, technical support, implementation, or a data/integration role. Health plan/payer experience, or provider-data and directory experience, strongly preferred.
• Education: Bachelor’s degree or equivalent experience.
• Technical aptitude: Comfort with structured provider data, validating and troubleshooting data files, feeds, and roster/network files; basic SQL/reporting; navigating APIs and integrations at a support level; interpreting log data. Familiarity with provider-directory accuracy and network-adequacy concepts is a plus, or the ability to learn them quickly.
• Coordination and follow-through: Strong project-management instincts and the discipline to drive multi-team efforts and many open items to resolution without dropping anything.
• Communication: Translate technical detail into plain language for business stakeholders and coordinate cleanly with your Customer Success Partner.
• Customer orientation: A proactive, service-minded approach to keeping high-stakes payer accounts healthy.