Technical Product Manager - Employee Experience (EX)

About the role

The Technical Product Manager (TPM) – Employee Experience (EX) is responsible for end-to-end ownership and delivery of key digital workplace and employee experience products and initiatives across Black & Veatch.

Responsibilities

• Own the end-to-end lifecycle of assigned EX products and initiatives
• Define product vision, roadmap, and success criteria aligned to business and D&IT priorities
• Lead delivery of major EX initiatives, including:
• Endpoint lifecycle and device modernization
• Day 1 onboarding and provisioning experience
• Digital Employee Experience (DEX) tools and insights
• A/V and collaboration experience
• Field and site technology experience
• Prioritize backlog to maximize business value and employee experience outcomes
• Translate business and experience needs into technical requirements and solutions
• Partner with engineering teams to design scalable, secure, and supportable solutions
• Drive Agile delivery practices including backlog refinement, sprint planning, and release execution
• Ensure integration across enterprise platforms (endpoint, ITSM, identity, collaboration tools)
• Ensure delivered solutions operate reliably in production
• Define support models, runbooks, and escalation paths with Service Delivery
• Embed monitoring, telemetry, and ITSM practices into all capabilities
• Drive reduction of incidents, repeat issues, and operational inefficiencies

Qualifications

• Product Ownership & Delivery
• Technical Execution
• Operational Performance & Service Integration
• Metrics, Measurement & Continuous Improvement
• Cross-Functional Leadership & Accountability
• Governance & PMO Alignment
• Employee Experience Focus
• Management Responsibilities

Preferred Qualifications

• Bachelor’s degree in Information Technology, Engineering, Computer Science, or related field (or equivalent experience)
• 10+ years of experience in product management, technical delivery, or engineering roles
• Experience leading enterprise technology initiatives across multiple teams
• Strong technical experience in:
• Endpoint management and lifecycle
• IT Service Management (Incident, Problem, Change)
• Enterprise platforms (e.g., ServiceNow, identity, collaboration tools)
• Experience working within Agile or hybrid delivery models
• Experience in Digital Employee Experience (DEX) or workplace technology
• Experience with service performance management and experience-level metrics (XLAs)
• Experience working with vendors and managed service providers

Core Competencies

• Accountability and ownership mindset
• Data-driven decision making
• Cross-functional leadership and influence
• Employee-first mindset

Minimum Qualifications

• Bachelor’s of Business Administration or related field
• Twelve or more years related experience

Salary Plan

Salary Plan

Job Grade