Technical Product Manager - User Experience

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

Blue Origin is pioneering the future of space-based communications with TeraWave, a revolutionary satellite communications network designed to deliver symmetrical data speeds of up to 6 Tbps anywhere on Earth. This multi-orbit constellation will consist of optically interconnected satellites in low Earth orbit (LEO) and medium Earth orbit (MEO), providing enterprise-grade connectivity for critical operations worldwide.

Special Mentions: Relocation provided. Travel expected up to 20% of the time. Interviews will include a technical assessment.

Responsibilities

• Own the end-to-end customer experience roadmap for TeraWave: from commercial onboarding through daily network operations, service escalations, and renewal interactions.
• Define the product strategy and requirements for TeraWave's customer-facing interfaces, including the customer portal, network management system (NMS), SLA reporting dashboards, and performance telemetry views.
• Own the API experience layer: define requirements for programmatic access to network status, usage data, and service controls; coordinate with engineering on developer documentation and integration patterns for enterprise and government IT environments.
• Define the customer service experience framework: escalation paths, incident communication standards, notification design, and self-service resolution flows. Ensure support interactions are engineered to resolve, not frustrate.
• Lead design sprints with UX designers, collaborating as a product peer with deep context. Translate customer workflows into interface decisions. Review prototypes against operational scenarios, not aesthetic preferences.
• Own SLA visibility features end-to-end: real-time performance dashboards, proactive breach alerting, automated incident reporting, and customer-accessible audit logs.
• Represent the customer experience perspective at engineering design reviews, product reviews, and VP-level leadership forums. Bring data and structured scenarios, not advocacy alone.

Requirements

• Bachelor's degree in a technical field; MBA preferred.
• 5+ years of product management with an end-to-end ownership track record.
• Demonstrated experience conducting and synthesizing user research with technical operators: usability testing, contextual inquiry, task analysis, and journey mapping in complex workflow environments.
• Experience with hardware-software co-design processes: or system-level design reviews where operator interfaces were shaped at the architecture stage.
• Demonstrated ability to represent product at VP-level reviews.
• U.S. person.

Qualifications

• Financial modeling fluency: ability to build unit economics, pricing models, and revenue projections for a segment.
• Understanding of LEO satellite network architecture: modem standards, phased-array antenna constraints, and ground segment design.
• Experience defining and owning SLA frameworks for enterprise or government customers.
• MBA or equivalent graduate degree.
• P&L or revenue-impacting product ownership experience.

Pay

Base Pay Range for WA applicants is $141,162.00 - $197,626.80. Other site ranges may differ.

Benefits

• Medical, dental, vision, basic and supplemental life insurance.
• Paid parental leave, short and long-term disability.
• 401(k) with a company match of up to 5%.
• Education Support Program.
• Stock options for all regular employees (working at least 20 hours/week).
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for additional benefits and bonuses based on individual contributions and company results.

Background checks are required for all positions. Additional checks may include Defense Biometric Identification System (DBIDS) for roles on military installations, DOT physicals and drug testing for commercial motor vehicle drivers, and Merchant Mariner Credential for certain roles, which includes pre-employment and random drug testing.