Technical Product Manager

Duties & Responsibilities

• Own the day-to-day operation and continued evolution of the Utah Jazz app, including content configuration, feature setup, testing, release validation, production support, and optimization.
• Serve as the technical product lead across the Utah Jazz, Utah Mammoth, and Delta Center apps, driving development, integrations, platform updates, and improvements in partnership with the teams managing each platform.
• Translate business goals and stakeholder requests into product requirements, user stories, acceptance criteria, QA plans, and release priorities.
• Manage the mobile app product backlog, prioritizing features, fixes, enhancements, and technical improvements based on business impact, fan experience, operational need, and development complexity.
• Lead integrations and data workflows across ticketing, mobile ordering, payments, retail, analytics, push notifications, content management systems, APIs, SDKs, and other connected technologies.
• Manage external vendors, development partners, and internal technical teams, holding partners accountable to requirements, timelines, QA standards, and production readiness.
• Lead QA testing, troubleshooting, and release validation across iOS, Android, and third-party integrations.
• Monitor app performance, user behavior, analytics, and operational feedback to identify opportunities for improvement.
• Provide onsite app support during most Utah Jazz home games and select Utah Mammoth and Delta Center events.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Product Management, or a related technical field, or equivalent practical experience.
• Three or more years of experience in technical product management, mobile app management, software support, or a related role supporting high-traffic consumer digital products.
• Hands-on experience managing iOS and Android applications, including app releases, QA testing, troubleshooting, and production support.
• Working knowledge of APIs, SDKs, data workflows, content management systems, analytics, push notifications, and third-party integrations.
• Experience managing technical vendors and translating complex concepts between business stakeholders, development teams, and external partners.
• Strong analytical, communication, and problem-solving skills with close attention to detail.
• Ability to work onsite in Salt Lake City, including nights, weekends, and holidays required to support Utah Jazz home games and select Utah Mammoth and Delta Center events.
• Ability to provide hands-on support to ticket holders and guests as needed.