Technical Product Manager
About The COOL Company
The COOL company believes in creating a win-win environment where everyone benefits. We are committed to ensuring users, publishers, franchisees, and advertisers all have a better experience and achieve more than they ever thought possible through our innovation, advanced AI, groundbreaking advertising technology, and teams of inspired experts.
Our products include DCO & Creative Automation, Franchise & Multi-Location, Media & Attribution, Publisher Experiences, Supply-Side Platform, and coming soon, COOL AI. We are a proud 7x recipient of the Inc 5000 list of America's fastest-growing private companies, a 2x recipient of Deloitte's Fast 500, recognized on Crain's New York Fast 50 list, and awarded as one of AdWeek's Top 10 Fastest Growing Solution Providers globally.
Core Values
- Creative - looking to find solutions that others can’t and new ways of doing things that are smarter, faster, better, and more efficient.
- Open-minded - always evolving and keeping an open mind to new ways of doing things, new solutions, and new processes that can help us.
- Optimistic - the glass is always half full.
- Leders - looking for drivers, people who like to set the pace of the organization, who don’t simply go with the flow, you’re setting a fast impact pace and holding others to it. We look for speed, impact, and setting the industry benchmark.
About The Role
The Technical Product Manager will serve as the bridge between our business teams, customers, and engineering organization. Reporting directly to the CTO, this role is responsible for identifying, prioritizing, and driving resolution of product issues, workflow gaps, usability improvements, and feature requests across COOLAI and related platforms.
- Own intake and triage process for product feedback and issues
- Investigate reported problems and reproduce issues independently
- Distinguish between bugs, usability concerns, feature requests, and training gaps
- Prioritize issues based on customer impact, revenue impact, and strategic importance
- Write clear product requirements and engineering tickets
- Coordinate implementation with engineering and data science teams
- Communicate status and timelines to stakeholders
- Monitor product quality and identify recurring pain points
- Partner with Sales and Customer Success teams to gather user insights
- Drive continuous improvement of internal workflows and processes
- Help define product roadmap priorities based on customer feedback and business objectives
- Track product delivery metrics and ensure accountability across teams