Technical Product Manager

Our mission is to make money smart, reliable and within reach for everyone. In 2019, we built the first mobile-first insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia. We are expanding ways to help people in Asia with spending, saving, investing, exchanging, travelling, and more. Our objective is to build tools that help people get more from their money with ease and self-reliance. We believe AI will help us achieve this in our generation.

About the role

BJAK is building a Neobank Superapp for Southeast Asia. As a Technical Product Manager, you’ll own a product vertical end-to-end—such as payments and expense management, remittance, insurance, or wealth and trading—from strategy, outcomes, and roadmap through to the technical design and delivery of the systems behind it. This is a product where real money moves, mistakes are immediately visible, and licensing, compliance, and third-party rails are core product constraints—not considerations around the edges. We are AI-native by default, but AI is a means, not the goal. The bar is knowing where a model can genuinely improve an outcome, where deterministic systems must remain in control, and how to build products that are reliable, auditable, and trusted when money is involved.

Responsibilities

• Own a vertical end-to-end — outcomes and metrics, a backlog prioritised by value / risk / dependency / strategic priority, acceptance criteria crisp enough to build and test against.
• Shape the technical design with engineering — system boundaries, money-movement correctness (idempotency, ledgering, reconciliation), third-party-rail reliance and rail-down behaviour, failure/retry/refund paths, security, latency, scalability, recovery.
• Make hard trade-offs across correctness, speed, cost, reliability and UX — and defend them to an engineering, compliance or ops lead who pushes back.
• Treat regulated constraints as first-class product inputs — licensing scope, CDD/KYC and limits, sanctions/PEP screening, transaction monitoring, data residency and privacy. Know which are hard launch gates and which are forward-readiness.
• Apply AI where it earns its place — define what it's allowed to decide, where a human stays in the loop, how it's evaluated, and what it does when unsure. Every AI-surfaced number traces back to a real record.
• Ship against external gates — build feature-complete behind flags; go live per rail as each partner and regulatory gate clears.
• Work across Engineering, Design, Compliance, Operations, Treasury and Finance/Reconciliation.

Requirements

• Product leadership — significant experience owning a complex technical product end-to-end; strong judgement and decisiveness under ambiguity; ability to balance ambition against technical, regulatory and operational reality; can hold their own with senior engineers.
• Technical foundation — solid system design (boundaries, datastores, queues/workflows, APIs, failure modes, consistency under concurrency); comfort reading, reviewing and challenging design docs; can sketch an architecture and a sequence. No production code, but technical enough that engineers don't have to simplify.
• Domain — experience in a regulated / high-consequence domain (payments, banking, remittance, insurance, …) or demonstrable fast-ramp ability; understands why money movement is different (correctness over convenience, irreversible states, partners you don't control).
• AI judgement — hands-on with LLM-based products; can frame a feature as eval-able (offline, online, human feedback); realistic on hallucination/drift/data gaps, including data-blocked vs model-blocked and when a model must not be in the loop at all.

Nice to have

• Engineer or highly-technical-PM background
• Zero-to-one experience
• Shipped AI-heavy consumer products
• Defined eval metrics for ML/LLM systems
• AI UX + failure-handling intuition
• SEA market experience

Outcomes

• Clear vertical strategy and legible roadmap
• Ships fast and clears the gates that actually block launch
• Money is correct and users are never misled about the state of their funds
• AI features are valuable, predictable and trusted
• Trade-offs made deliberately under uncertainty and hold up when challenged
• Engineering, design, compliance, and operations are aligned with minimal friction

Location

This role is remote, but candidates must be based in the United States. We are hiring specifically for this market, so applicants should already be based in the United States.

Language

English is our main working language across global teams. Strong English communication is required.

Interview Process

Our process is designed to move fast:

• Online assessment or practical task
• Role-specific interview
• CEO / final round

For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.