Technical Product Manager

About the role

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

Responsibilities

• Partner with clinical operations teams (Care Management, Quality, Population Health, Customer Service) to identify, prioritize, and collect requirements for Rose’s use cases.
• Maintain and prioritize use cases, features, and enhancement requests, balancing clinical impact, technical feasibility, and organizational readiness.
• Own the project plan for Rose use cases from requirements through deployment, including timelines, milestones, dependencies, and risk mitigation.
• Ensure timely and clear communication of priorities and activities to leadership and cross-functional partners.
• Analyze performance data to identify trends, surface improvement opportunities, and inform the roadmap.
• Conduct regular call audits to ensure clinical accuracy, HIPAA compliance, appropriate tone, and adherence to approved scripts and conversation flows in partnership with clinical subject matter experts.
• Ensure all use cases comply with applicable healthcare regulations, including HIPAA, CMS, URAC, DiME, and state-specific requirements.
• Facilitate regular program reviews with senior leadership, providing status updates, risk assessments, and strategic recommendations.
• Build strong relationships across the organization to drive adoption and gather continuous feedback.

Qualifications

• Demonstrated ability to prioritize competing initiatives, manage ambiguity, and deliver measurable outcomes in a complex, cross-functional environment.
• Experience standing up a complex product, shepherding it from development to implementation, and maintaining product integrity through its lifecycle.
• Strong analytical skills, with the ability to interpret performance data and translate insights into roadmap decisions.
• Proficient with coding languages like Python and SQL, with the ability to query data, review scripts, and collaborate effectively with data and engineering teams.
• Proven ability to execute in real time when plans go sideways: calm under pressure, quick to adjust, and accountable for outcomes regardless of cause.
• Excellent written and verbal communication skills, including the ability to present trade-offs, risks, and recommendations to senior leadership.
• Bachelor's degree in a relevant field, or equivalent professional experience.

Would love to have

• Background that demonstrates iteration as a discipline: refining the same work over multiple cycles (seasons, cohorts, program years, product releases) and treating repetition as a tool for improvement.
• History of applying the qualifications from the previous section in a clinical setting.
• Experience building, deploying, or managing conversational AI, voice AI, or LLM-powered products, ideally in a regulated industry.
• Familiarity with AWS-based development tools and Atlassian-based (Jira and Confluence) productivity tools.
• Working knowledge of healthcare regulations and frameworks, including HIPAA, CMS, and state-level compliance requirements.
• Experience in environments where decisions must be documented and defensible to outside scrutiny: audits, accreditation reviews, peer review, oversight bodies, or board-level reporting
• Strong understanding of healthcare operations, particularly in areas like care management, quality measurement (HEDIS/Stars), or call center operations.
• Experience with agile delivery frameworks in a healthcare setting.

Attributes for Success

• Strategic Thinking: Ability to see the big picture while managing day-to-day execution details.
• Clinical Empathy: Deep appreciation for patient experience and clinical team workflows.
• Analytical Rigor: Comfort with data, metrics, and evidence-based decision-making.
• Influence Without Authority: Skilled at aligning diverse stakeholders around shared goals.
• Adaptability: Thrives in a fast-paced environment where priorities can shift quickly.
• Execution Orientation: Relentless focus on delivering outcomes, not just activities.

Pay and Benefits

The salary range for this role is $145,000.00 to $150,000.00. Additional benefits include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Medical, Dental, and Vision Plans: Comprehensive coverage to keep you covered.
• 401(k) Plan: Employer match of 3% on your 6% contribution.
• Life and Disability Insurance: Protection for those "just in case" moments.
• Employee Assistance Program (EAP): Help through tough times.
• Paid Time Off: Plans to help you achieve work-life balance and meet your personal goals.
• Paid Parental Leave: Time to welcome a new family member.
• Professional Development: Resources dedicated to your learning and development to advance your career with us.

Equal Opportunity Employment

We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Security and Data Protection

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Remote Work Technical Requirements

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

Secondary Employment

To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.