Technical Product Manager

Job Responsibilities

• Serve as the primary contact for Raiser’s Edge support, coordinating issue resolution and system enhancements.
• Build and maintain relationships with archdiocesan Raiser’s Edge users.
• Provide guidance on system functionality, best practices, and data standards.
• Cook up and support user training, including vendor-led training sessions.
• Provide on-site functional application support and project assistance.
• Analyze system usage and recommend process improvements and best practices.
• Research, communicate, and manage software releases, upgrades, and conversions.
• Serve as liaison with software vendors, including contract renewals, service agreements, and software purchases.
• Manage projects related to technology enhancements, integrations, process improvements, creative initiatives, and event support.
• Develop, maintain, and document database processes, procedures, and organization-wide data standards.
• Facilitate regular user meetings, including the Raiser’s Edge Super User Group.
• Support CRM integrations and data flow between business applications.

Job Requirements

• Knowledge and Experience Requirements
• Bachelor’s degree or equivalent combination of education and experience.
• Three or more years of experience in Technical Product Management, CRM administration, or a related role.
• Demonstrated proficiency in database management.
• Experience with Raiser’s Edge NXT or a comparable CRM platform preferred.
• Advanced computer skills, including Microsoft Office and SQL.
• Experience with Microsoft Power Automate, Power BI, or similar automation and reporting tools preferred.
• Knowledge of accounting or bookkeeping principles preferred.
• Understanding of APIs, system integrations, data flows, and related business applications.

• Skills and Competencies
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Effective presentation and facilitation skills.
• Ability to collaborate with diverse stakeholders and all levels of staff.
• Dependable, customer-focused, and team-oriented.
• Strong analytical and problem-solving abilities.