Technical Product Launch Manager, Amazon Robotics
Key job responsibilities
Lead end-to-end launch and field testing of new automation solutions; track deliverables, manage project risks, and publish status reports.
Build deep expertise in site operations and maintenance, cultivate strong relationships with site customers, and serve as their advocate in every product decision.
Analyze performance, availability, and quality metrics during field tests; identify root causes and translate findings into prioritized product and process improvements.
Evaluate user roles against product requirements, manage a prioritized feature backlog, and champion the highest-impact improvements in engineering roadmap and sprint reviews.
Develop and deliver user training—from associate standard work to leadership level theory-of-operations content—including leading product teardowns to create maintenance procedures.
Manage day-to-day field testing, secure site leadership buy-in for changes, and triage operational issues arising from NPI activities to keep launches on schedule.
A day in the life
Your morning starts with a stand-up at a fulfillment center, reviewing overnight performance data for a robotic system beta test. You spot an availability anomaly, triage with the engineering team, and identify a firmware edge case within the hour. By mid-morning, you're facilitating hands-on training for technicians, delivering teardown procedures you authored earlier in the launch cycle.
After lunch, you shift to strategic work—drafting a product improvement proposal based on patterns from recent field tests, synthesizing data across multiple sites to make the case for a design change that could reduce maintenance time by 30%. You also join a retrospective to extract lessons learned and volunteer to lead a continuous improvement initiative that will standardize how your team captures field observations across future launches.
Late afternoon, you update launch trackers, author a status report for senior stakeholders, and plan the rollout strategy for an upcoming launch—building on what worked from past launches. No two days are identical: some weeks you're deep in strategy documents, others you're boots-on-the-ground troubleshooting.
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Qualifications
- 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- PMP or SCRUM/Agile, SAFe certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle