Technical Product Delivery Manager (Hybrid - Asheville, NC)

Primary Responsibilities

• Serve as the primary delivery owner for digital product initiatives from planning through release.
• Partner closely with Digital Product Managers to translate business priorities into executable delivery plans.
• Coordinate work across Engineering, UX, QA, Compliance, and Business stakeholders.
• Drive accountability across teams by proactively following up on commitments, removing blockers, and maintaining delivery momentum.
• Identify risks, dependencies, and tradeoffs early while communicating them clearly to stakeholders.
• Ensure delivery timelines remain realistic, transparent, and aligned with business expectations.
• Escalate issues appropriately while maintaining forward progress.

Own Delivery Readiness

• Serve as the operational gatekeeper for work entering Engineering.
• Ensure initiatives are truly ready before development begins by confirming:
• Business requirements are complete.
• UX prototypes have been reviewed, validated, and approved.
• Acceptance criteria are clearly defined.
• Dependencies have been identified.
• Compliance considerations have been addressed.
• Engineering has sufficient information to execute effectively.

Partner Across Product & Engineering

• Build strong partnerships with Engineering Managers, Product Managers, UX Designers, QA, and Business leaders.
• Balance the needs of business stakeholders with engineering realities.
• Help create alignment when priorities compete.
• Facilitate productive conversations that move initiatives forward.
• Influence outcomes without relying solely on formal authority.

Improve Delivery Operations

• Own the quality and organization of Jira initiatives, epics, stories, and related delivery artifacts.
• Maintain healthy backlogs and delivery workflows.
• Coordinate sprint planning, backlog refinement, and release readiness using Agile practices pragmatically—not ceremonially.
• Continuously improve delivery processes, team coordination, and operational visibility.
• Track delivery metrics such as predictability, throughput, cycle time, and quality.

Drive Design Before We Build

• Partner with UX, Business, and Engineering to improve development readiness by ensuring:
• UX prototypes are validated by business stakeholders before Engineering begins work.
• Technical architecture is documented alongside Engineering to improve delivery planning and system visibility.
• Delivery gaps are identified early rather than discovered during development.

Compliance

Compliance is a condition of employment and is considered an element of job performance. Maintain HIPAA/patient confidentiality. Regular and reliable attendance as assigned by your schedule.